Job Title

Join to apply for the Customer Success Manager role at Arinco Work options: Hybrid Founded in March 2019 and headquartered in Melbourne, Arinco is a leading technology consulting business specializing in digital transformation for mid-size, government, and enterprise clients. We excel in AI solutions, partnering with Microsoft as a top AI partner. With 5 Microsoft partner designations and 12 specializations, we are the fastest-growing Microsoft ANZ partner and the 2024 Microsoft Australian Partner of the Year. We are also among the few GitHub Verified Partners in the region. About The Team Due to rapid growth, we are seeking a Customer Success Manager for our Arinco CoOps Managed Services team, which supports Microsoft cloud-native products with a focus on quality, automation, reliability, and proactivity. Our approach combines flexibility and technical expertise to stand out in the market. Who Were Looking For Ideal candidates will possess excellent customer service and communication skills, with a knack for organizing chaos. Prior IT experience is not mandatory. You should be able to communicate effectively with both technical and non-technical stakeholders, understand their needs, and deliver exceeding outcomes. Comfort in a hybrid work environment is essential. We value diverse experiences; if you believe your background aligns with the role, we encourage you to apply. We prioritize the right attitude and potential for growth over perfect experience. About The Role You will drive customer success and help develop a modern, cloud-only CSM capability. Key responsibilities include: Relationships Building trust-based relationships with customers and colleagues Managing stakeholder expectations Representing the voice of the customer to ensure team alignment Collaborating with C-level stakeholders on support solutions Supporting technical teams to deliver outcomes Contracts Assisting with contract renewals and modifications Identifying new business opportunities (training provided) Governing Managing small projects such as transitions or enhancements Applying agile methodologies to improve services Providing performance reports Facilitating client meetings Tracking workload and progress Engaging in Continuous Service Improvement Reducing waste and proactive vs reactive time tracking On call Providing after-hours incident support on a rotating basis with additional pay Ideal Candidate Attributes Results-oriented with a proactive attitude Exceptional customer service experience Strong communication and interpersonal skills Open to feedback and eager to learn Adaptable to fast-paced environments Effective remote presentation skills Comfortable with ambiguity and crisis management Resilient personality capable of handling adversity What We Offer People-first culture with a collaborative environment Regular social events and team activities Learning and development support, including a $2,000 L&D budget Technology stipend of $2,500 annually for hardware or home office setup Please Note We are an equal opportunity employer welcoming all applicants, especially from underrepresented groups Only candidates with unrestricted local work rights will be considered We do not engage recruitment agencies at this time #J-18808-Ljbffr