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Technical Account Manager - ISV, ES - ANZJoin to apply for the Technical Account Manager - ISV, ES - ANZ role at Amazon Web Services (AWS)Technical Account Manager - ISV, ES - ANZ1 week ago Be among the first 25 applicantsJoin to apply for the Technical Account Manager - ISV, ES - ANZ role at Amazon Web Services (AWS)Get AI-powered advice on this job and more exclusive features.DescriptionAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers for software industries in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle. You have demonstrable experience in providing operational best practice guidance in two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.DescriptionAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers for software industries in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle. You have demonstrable experience in providing operational best practice guidance in two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.You preferably have software engineering, SRE and / or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. Experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or another similar technical role another similar technical role is highly preferred.A day in the lifeEvery day will bring new and exciting challenges on the job while you:Act as a single point of contact to Enterprise AccountsUnderstand your customers outcomes and business goalsMake AWS service improvement recommendations that fit with your customer strategy and architectureEvaluate, analyze and present periodic reviews of operational performance to customersProvide detailed reviews of service disruptions, metrics, detailed prelaunch planningChampion and advocate for customer requirements within AWS (e.g. feature request)Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concernsShare knowledge and innovate with some of the leading technologists around the worldWork directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possiblePlan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWSBasic QualificationsExperience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.Software Engineering, SRE and/or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.Preferred QualificationsComputer Science or Math background.Working knowledge of software development practices and technologiesExperience working with AWS technologiesSolid understanding of technology budget managementAcknowledgement Of CountryIn the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE StatementAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.Company - Amazon Web Services Australia Pty LtdJob ID: A2978079Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation Technology, Consulting, and EngineeringIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Amazon Web Services (AWS) by 2xGet notified about new Technical Account Manager jobs in Melbourne, Victoria, Australia.IBM Apptio Cloudability Technical Account ManagerMelbourne, Victoria, Australia 1 week agoSr. Cloud Technical Account Manager, Strategic Industries- Amazon SDOMelbourne, Victoria, Australia 2 weeks agoSr. Cloud Technical Account Manager, Strategic Industries- Amazon SDOMelbourne, Victoria, Australia 1 week agoBusiness Development/Key Account ManagerMelbourne, Victoria, Australia 1 week agoGrowth Enterprise Customer Success ManagerMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoSouth Melbourne, Victoria, Australia 2 weeks agoGame Partnerships and Integration Specialist - RemoteMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoCustomer Success Manager - Technical SpecialistMelbourne, Victoria, Australia 1 week agoCustomer Success Manager - Technical SpecialistMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 19 hours agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 44 minutes agoCustomer Success Manager - Technical SpecialistMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 23 hours agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 month agoCustomer Success Manager (SMB) (Position located in Melbourne, Australia)Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 6 days agoWere unlocking community knowledge in a new way. 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