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Req#: f9e94a9c-9da1-4d04-bca5-a140c11b360aAssociate Technical Analyst - RemoteSydney / Technical Support / Full Time / Remote Apply for this job A named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloittes Fast 50 in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an independent global business serving mid-size and enterprise clients with our full suite of solutions to assist in smarter territory and quota planning, efficient lead to revenue operations, and the fastest and most flexible way to pay sellers accurately and on-time. We are looking for talented, driven people that can make an impact across our organization. As an Associate Technical Analyst, you will have the opportunity to work side-by-side with some of the most experienced technology leaders for both on-premise and SaaS products to support our customers/business partners and connect with them by telephone, email and social media e.g. connection sites, forums and other state of the art communication methods. You will also be exposed to a variety of technologies and take responsibility for the creation of a positive customer experience. Technical Analysts are at the center of our after sales value proposition to our clients and you will lead conversations and coordinate activities with experts and leaders across departments and divisions in Varicent.What you will do:Resolve technical problems in all areas of assigned products by troubleshooting incidents, collecting detailed problem description, traces and log files, and then replication of the issue.Regularly communicate the progress of your investigation with the client while ensuring all related records are properly updated in our CRM system.Cross collaboration with developers and peers will become part of your daily routines.Sharing best practices for the utilization and deployment of Varicent products is elementary to your customer communication and you will help customers maximize their products business value.Meet support KPI targets and SLAsWhat you will bring:Fluency in EnglishFluency in Japanese is an assetMinimum 1 years experience in a technical client facing roleGeneral software troubleshooting skills (broad experience in logical problem-solving)Familiar with client server architectureExperience working with and troubleshooting web-based applicationsAbility to communicate clearly (both verbally and in written form) technical instructions to people with limited experienceVaricent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact Apply for this jobDrive high performance and maximize revenue using vital data, insights, and tools through Varicent''s suite of sales and revenue performance management solutions.NoticeTalentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000. #J-18808-Ljbffr