Our team is committed to providing customers with a level of support that is second to none. As a Victorian-based compliance specialist for NDIS businesses, we are passionate about ensuring we provide our clients with the right tools and information so they can deliver the highest level of care to participants while successfully operating their businesses. We offer a start-to-finish solution for the registration process for the National Disability Insurance Scheme (NDIS). We are focused on changing and improving the Disability Sector (NDIS). We are expanding and looking for the right person to grow with us! About the role: Assist clients through the registration process. Ensure clients receive support and accurate information to start their business successfully. Respond to and diffuse customer complaints to ensure satisfaction. Build long-term relationships with clients. Schedule regular meetings with clients to ensure satisfaction. Respond to client emails, calls, or messages promptly. Maintain client profiles to ensure all uploaded information is accurate. Support clients in selecting NDIS service categories and completing their service list. Undertake ongoing training to stay current with industry knowledge. Work hours: Monday to Friday, 9am-5pm. Compensation: Above award pay rate! $30/hr + commissions + pay review after 3 months. Location: Office in Tullamarine. Whats in it for you: Competitive pay with potential bonuses! Ongoing training and support. Friendly and supportive work environment. Opportunities for growth within an expanding industry. A positive work culture that celebrates achievements! Skills & Experience: Strong customer service focus and a desire to prioritize the customer. Excellent problem-solving and relationship-building skills. Team player with a can-do attitude. Effective time management skills. Experience with Pipedrive CRM is desirable but not essential. Knowledge of NDIS is preferred. The role is based in Tullamarine, Melbourne, VIC (full-time, on-site). **Applications with Cover Letters will be highly considered.** #J-18808-Ljbffr
Job Title
Client Manager