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Join to apply for the Customer Service Specialist role at Allianz Australia.At Allianz, were proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. Were a leading insurance and asset management brand, committed to diversity, inclusion, and fostering a supportive workplace culture.About The RoleManage inbound and outbound calls and correspondence, ensuring quality and adherence to SLAs and company standards.Provide an exceptional customer experience, creating positive outcomes and meeting customer needs.Support revenue initiatives through effective processes and techniques.Promote new business and sales initiatives, ensuring smooth customer journeys.Engage in process and service improvements to enhance efficiency and customer satisfaction.About YouExperience in a fast-paced, customer-centric role, ideally within complex organizations.Comfortable working in a structured, KPI-driven, phone-based environment.Strong analytical skills to interpret complex information and make informed decisions.Excellent relationship-building skills with customers and stakeholders.Highly organized with great attention to detail and multitasking skills.Proficient with systems, software, and communication tools.Additional DetailsRotating roster from Monday to Friday, 7:30 am to 6:00 pm, with Saturday flexibility.BenefitsInclusive culture promoting diversity and belonging.Flexible work options and support for work/life balance.Career development opportunities, mentoring, and global mobility.Discounts on Allianz products and wellness initiatives.Our CultureWe value diversity and inclusion, fostering an environment where everyone can thrive and contribute their unique perspectives.Support & AdjustmentsIf you need support or adjustments to participate in our recruitment process, contact careers@allianz.com.au.Join us. Lets care for tomorrow. www.allianz.com.au/careers #J-18808-Ljbffr