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Technical Service Representative3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever its consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.Job PurposeResponsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and securityAt Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever its consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.Job PurposeResponsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and securityCore ResponsibilitiesEstablish strong panel member relationshipsneeds to communicate in simple and clear terminologyensure punctuality when attending appointmentsdisplay a high level of presentation and professionalismEnsuring accuracy and quality of informationcollect all pertinent householder information whilst in the homeall information collected must be sent within required timeframesExecute standard operating procedures to ensure panel quality, security and privacy is maintainedManage assigned assets in order to maintain panel households and quality (e.g.metering equipment, laptop, company vehicle, mobile phone, etc.)Liaise with quality control, panel management, and recruitment staff to maintain panel quality and performanceMaintain WH&S awareness in the fieldAble to work independently for extended periods of timeEfficient organisation of work flowWork outside of core business hours when requiredMaintain awareness of the Nielsen Data Classification GuidelinesWork within the framework of Nielsen TAM ISO ManagementPosition Requirements / CompetenciesStrong verbal and outstanding interpersonal communication skillsExceptional Customer service / relationship-building skills and results orientationProficient computer hardware and software knowledge skillsGeneral knowledge of Audio-visual equipmentAbility to operate effectively with high energy and flexibility in a quality, fast-paced, and constantly evolving environmentAbility to work remotely, individually, and in a team environmentResult oriented with aptitude for continuous process improvementsCurrent Drivers LicenceAwareness of Information Security and privacy principlesSkillsLogical reasoning: be able to follow the correct processes and procedures in order to achieve job outcomes and solve problemsJudgment: be able to make an independent decision with respect to the technical suitability of householders for installation and repair purposesOrganising skills: be able to effectively manage administration duties and stock control. Be able to effectively organise workflowEmpathising: be able to show sensitivity to and understanding to the householders needs and concerns and always respond appropriatelyInfluencing: be able to convey to the householder the importance of their contribution to the television rating processSpeaking and verbal expression: be able to communicate/educate the householders how to correctly use the system by allowing them to participate in the processPersonal AttributesInitiative: be able to work independently in order to achieve job outcomes and proactively address possible problems and issuesHonesty and Integrity: be able to demonstrate the highest level of professionalism and business ethics and consistently adhere to Nielsen Television Audience Measurement Code of Conduct, values and principles in all interactionsFlexibility: be able to adapt to changing work priorities and respond accordingly in order to achieve a job outcomeResults orientation: continually strive to exceed all departmental KPIsCollaborative: be able to build good relationships with all team members and other Nielsen Television Audience Measurement staff in order to achieve common organisational goalsService orientation: be able to display a high level of customer service and provide assistance to other team members when requiredManual HandlingLifting/shifting TVs and devicesShifting TV cabinets and associated audio device furnitureBending / stretching behind TVs and associated furnitureLifting boxes of TV ratings equipmentDrivingDriving is an expectation of the role. All employees should adhere to the safety recommendations detailed in the Field WH&S procedure.Extended driving periods in excess of 4 hoursPlease be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @ nielsen.com address. If you''re unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesMarket Research and Business Consulting and ServicesReferrals increase your chances of interviewing at Nielsen by 2xGet notified about new Technical Service Representative jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 3 days agoTechnical Support Coordinator - Customer ServiceBelrose, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 1 day agoUltimo, New South Wales, Australia 1 month agoTechnical Support Operator - Photographic ImagingMacquarie Park, New South Wales, Australia 1 month agoSenior Technical Support Engineer (Windows Directory Services)Technical Support Officer - Offender Digital ServicesParramatta, New South Wales, Australia 3 days agoNorth Ryde, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 day agoSenior Technical Support Engineer - Windows Directory ServicesSydney, New South Wales, Australia 1 month agoPymble, New South Wales, Australia A$65,000.00-A$70,000.00 4 weeks agoTechnical Service Head, PV Module OceaniaSydney, New South Wales, Australia 2 months agoTechnical IT Trading Support (Financial Trading)Greater Sydney Area A$89,686.00-A$98,654.00 10 hours agoSydney, New South Wales, Australia 11 hours agoAGSVA Cleared Non-Technical Project Management & Support (Sydney) - EOISydney, New South Wales, Australia 1 day agoBid/Technical Sales Lead (Service Business)Sydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 day agoAGSVA Cleared Technical Project Management & Support (Sydney) - EOISydney, New South Wales, Australia 1 day agoTechnical Business Analyst - Financial Services (Insurance)Senior Technical Project Manager, Professional ServicesMacquarie Park, New South Wales, Australia 2 days agoWere unlocking community knowledge in a new way. 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