Job Title

Customer Support SpecialistPU Prime is a globally recognized CFD broker with a presence in over 20 offices worldwide. Licensed in top-tier jurisdictions, we are dedicated to long-term growth and sustainability. Our clients benefit from a highly competitive trading environment, with access to more than 1,000 instruments across forex, indices, commodities, stocks, and cryptocurrencies. Our culture is dynamic, fun, and results-oriented. We believe in giving our team full autonomy, empowering you to take ownership of your work. With our hybrid work model, youll also have the flexibility to enjoy more personal time outside of the office.About the RoleAs a Customer Support Specialist, your key focus will be to strengthen partner relationships, drive long-term loyalty, and minimize attrition. You will work closely with the Sales Head to support and manage relationships with our key partners, including IBs and CPAs, ensuring they receive the highest level of service and engagement. Your goal will developing long-term relationships, encouraging continued activity, and helping drive the overall success of our global partnership network.ResponsibilitiesServe as the first point of contact for key partners (IBs, CPAs), providing prompt and professional responses to all inquiries.Proactively engage with existing partners to understand their needs, concerns, and performance goals.Deliver solutions in a professional, respectful, and partner-focused manner, ensuring timely and accurate responses.Help turn inactive or low-performing partners into active contributors through targeted engagement and tailored support.Work closely with internal teams including Sales, Marketing, and Support to ensure partner needs are being met efficiently.Manage communications through calls, emails, and other channels with professionalism and attention to detail.Support in building and implementing partner loyalty initiatives and retention strategies.Qualifications13 years of experience in customer retention, relationship/account management, or salespreferably in the CFD, forex, or financial services industry.Willingness and ability to work across different time zones, as many of our partners are based in Europe.Excellent interpersonal and communication skills, with a proactive and partner-oriented approach.Able to respond and act in a timely, detail-oriented, and professional manner.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service and SalesReferrals increase your chances of interviewing at PU Prime by 2xSign in to set job alerts for Customer Support Specialist roles.Customer Support Specialist, Workvivo - APJ(Based in Sydney)Sydney, New South Wales, Australia 2 weeks agoCasual Customer Support Representative - AED Managed ServicesSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoNorth Ryde, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoCustomer Service Specialist (Member Support) - Sydney CBD, NSWSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 1 month agoNorth Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 33 minutes agoCustomer Service Representative - ReceivablesSydney, New South Wales, Australia A$60,000.00-A$68,000.00 1 month agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia A$60.00-A$65.00 3 weeks agoCustomer Support Specialist - Strategic AccountsPyrmont, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoCustomer Service Representative - Sydney, AustraliaSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia A$60,000.00-A$75,000.00 1 day agoNorth Sydney, New South Wales, Australia 5 days agoCustomer Service Representative Fraud - ScamsSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 6 days agoSpecialist, Customer Service, Sydney, AustraliaSydney, New South Wales, Australia 2 weeks agoArndell Park, New South Wales, Australia 5 months agoCustomer Service Specialist - Part Time 20 hours per weekSydney, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr