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Geotechnical Engineer (Customer Success Manager)Seequent Perth, Western Australia, AustraliaJoin or sign in to find your next jobJoin to apply for the Geotechnical Engineer (Customer Success Manager) role at SeequentGeotechnical Engineer (Customer Success Manager)Seequent Perth, Western Australia, Australia3 days ago Be among the first 25 applicantsJoin to apply for the Geotechnical Engineer (Customer Success Manager) role at SeequentGet AI-powered advice on this job and more exclusive features.About UsAt Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.About UsAt Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.We operate in 145+ countries while proudly maintaining headquarters in New Zealand.The RoleThe goal of the Geotechnical Customer Success Manager (CSM) is to ensure their customers are satisfied, their expectations are being met or exceeded, and they are maximising the value of their investment in Seequent products and solutions.Working closely with customers in the Civil and Environmental sectors you will be responsible for developing and maintaining positive customer relationships that promote growth through increased product usage, user retention and loyalty.In this role, you will have the opportunity to:Drive growth and retention within our existing customer accounts by understanding their business needs and providing them with relevant solutions. This will include planning and executing strategic plans within the accountsAct as the first point of contact with assigned customers , with responsibility for the coordination and oversight of all on-boarding, training, administration, licensing and support of usersProvide account insights through the collation and analysis of customer usage and sentiment data, which is published into a regular quarterly business reviewAct as an internal advocate for your accounts, educating them on products, and maintaining lasting relationships, driving retention, identifying and helping to pursue upsell and cross sell opportunitiesTo be successful in this role, you should have:Demonstrable experience in a Technical (Geotech nical ), Pre-sales, Account Management or similar roleExperience working with geotechnical solutions would be advantageous , as would experience working with clients in the Civil or Environmental sectorsExperience working with and managing stakeholders and customers in a software environment would be beneficialOur Commitment to Equity, Diversity, and InclusionAt Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don''t meet every requirement. Please don''t count yourself out if you dont tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we''re excited to see what you can bring to our team!Benefits of being a Seequenteer and why youll love being on our team.We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.If this posting gets you excited about joining Seequent please apply now!For more information about everything Seequent, please visit Seequent.com.How To ApplyIf this sounds like the role for you, apply today with a covering letter and CV.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionEngineering and Information TechnologyIndustriesSoftware Development and Civil EngineeringReferrals increase your chances of interviewing at Seequent by 2xSign in to set job alerts for Geotechnical Engineer roles.Perth, Western Australia, Australia 2 weeks agoGraduate Civil / Water / Geotechnical EngineersPerth, Western Australia, Australia 1 month agoWest Perth, Western Australia, Australia 4 weeks agoPerth, Western Australia, Australia 4 weeks agoPerth, Western Australia, Australia 1 day agoPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 1 hour agoPerth, Western Australia, Australia 6 days agoPerth, Western Australia, Australia A$110,000.00-A$160,000.00 1 day agoPerth, Western Australia, Australia 18 hours agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 4 days agoPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia A$115,000.00-A$200,000.00 3 weeks agoPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 1 day agoWest Perth, Western Australia, Australia 5 months agoPerth, Western Australia, Australia 4 days agoPerth, Western Australia, Australia 5 days agoPerth, Western Australia, Australia 1 day agoPerth, Western Australia, Australia 1 day agoSubiaco, Western Australia, Australia 6 days agoPerth, Western Australia, Australia 4 weeks agoPerth, Western Australia, Australia 1 week agoPerth Airport, Western Australia, Australia 1 day agoGreater Perth Area A$90,000.00-A$125,000.00 3 weeks agoPerth, Western Australia, Australia 1 week agoOsborne Park, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 3 weeks agoPerth, Western Australia, Australia 6 days agoPerth, Western Australia, Australia 4 weeks agoGraduate Hydrogeologists and GeochemistsPerth, Western Australia, Australia 1 month agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 month agoPerth, Western Australia, Australia 1 week agoWere unlocking community knowledge in a new way. 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