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Growth & Customer Success Specialist @ SupplyScopeJoin or sign in to find your next jobJoin to apply for the Growth & Customer Success Specialist @ SupplyScope role at HatchGrowth & Customer Success Specialist @ SupplyScope1 day ago Be among the first 25 applicantsJoin to apply for the Growth & Customer Success Specialist @ SupplyScope role at HatchGet AI-powered advice on this job and more exclusive features.This is a Growth & Customer Success Specialist role with SupplyScope based in Crows Nest, NSW, AUSupplyScope --Role Seniority - mid levelMore about the Growth & Customer Success Specialist role at SupplyScopeWe''re seeking a dynamic Growth & Customer Success Specialist who goes beyond traditional roles, and embraces the opportunity and challenges that are encompassed in joining a team at this early stage. Were looking for someone who thrives in a fast-paced, early-stage environment and is excited to take ownership across both customer-facing sales/growth efforts and onboarding-driven customer success.This is a hybrid role: youll help us generate and qualify leads, run demos, and shape messaging and outreachthen transition those customers into successful, activated users through tailored onboarding and strategic support.You''ll not only be the voice of the customer within our company but also play a pivotal role in product development, feedback loops, and growth strategy.What You''ll Do Growth (Sales & Outreach Focused):Lead Generation & Outreach: Support outbound prospecting efforts, work with our marketing agency on campaigns, and engage leads via email, LinkedIn, and events.Run Demos & Follow-ups: Own or support product walkthroughs and demos, tailored to different buyer personas. Help move leads through the funnel with fast, thoughtful follow-up.Message & Market Testing: Collaborate on refining our go-to-market messaging across channelsworking closely with our founders and agency partners to iterate fast and learn what resonates.Pipeline Support: Help maintain and grow our pipeline by identifying high-intent leads and supporting the handover from interest to onboarding. Customer Success (Onboarding & Activation Focused)Onboarding & Activation: Own the onboarding experienceguiding new customers through setup, training, and early wins. Ensure they hit their first aha! moments quickly and consistently.Customer Enablement: Create self-serve guides, walkthroughs, and FAQ content. Host onboarding calls and check-ins to drive deeper adoption.Retention & Support: Monitor customer health and usage, proactively flag risk signals, and jump in to support customer queries or challenges.Feedback Loop: Act as the customers voicebringing product feedback and insights into our internal strategy conversations.Ideal CandidateExperience: 2+ years in a growth, sales, or customer success role at a B2B SaaS company or fast-paced startup. Bonus if youve worked with marketing teams or agencies, or supported your own digital marketing campaign execution.Skills: Strong communicator who can connect with prospects and customers alike. Comfortable writing outreach messages, jumping on online demos, and creating simple onboarding materials.Attitude: Youre adaptable, hands-on, and proactive. You dont need everything spelled outyou seek out ways to make things better and move the needle. Ready to wear multiple hats and dive into different areas.Industry Curiosity: Experience or interest in retail, fashion, ecommerce, or supply chain is a plusbut not essential.Why Join Us?Impact: Play a pivotal role in shaping the future of our companyGrowth: As we grow, you''ll have significant opportunities for professional development and career advancement.Culture: Join a passionate, innovative team that values creativity, openness, and collaboration.Benefits: Competitive salary, flexible working hours, ESOP, hybrid work options, and more.Before we jump into the responsibilities of the role. No matter what you come in knowing, youll be learning new things all the time and the SupplyScope team will be there to support your growth.???? Please consider applying even if you don''t meet 100% of whats outlined ????Key Responsibilities Generating leads Onboarding customers Gathering feedbackKey Strengths Lead generation Customer onboarding Communication skills Digital marketing Industry knowledge AdaptabilityWhy SupplyScope is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career thats right for them. 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