Job Title

Join to apply for the Host - (Weekends and Evenings) role at HEI Hotels & Resorts About Us Come join our winning hospitality team! The Westin Cleveland is a 484-room hotel located in downtown Cleveland, near attractions like the Rock and Roll Hall of Fame, Great Lakes Science Center, and Cleveland Convention Center. Sports fans will appreciate its proximity to Huntington Bank Field and Rocket Mortgage Field House Arena. The hotel features refined spaces with local art, creating a sophisticated atmosphere. We seek individuals passionate about providing outstanding service and memorable guest experiences. Overview The host or hostess is the first impression of Masa & Agave, responsible for creating memorable guest experiences by anticipating their needs. Responsibilities Greet guests, offer seating options, escort them to their table, and present menus. Maintain the log book for shift communication and management coordination. Ensure proper dining room setup. Manage reservations and special functions. Adhere to attendance policies and be available to work regularly. Perform additional duties as assigned. Qualifications Understand guest requests, reservations, and promotional materials. Recall and promote menu items. Move efficiently in a crowded room, with or without accommodations. Handle customer concerns politely and proactively. Build effective working relationships. Communicate effectively with all audiences. Benefits HEI Hotels & Resorts offers comprehensive benefits including medical, dental, vision insurance, paid time off, pet insurance, life and disability coverage, 401(k) with match, and hotel discounts. We also partner with DailyPay for flexible earnings access. We are an equal opportunity employer committed to diversity and inclusion. Additional Information Seniority level: Entry level Employment type: Full-time Job function: Hospitality #J-18808-Ljbffr