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4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job title Administration AssistantLocation SeafordEmployment Type Full time (Monday to Friday 9am 5pm)Salary $25 $31 per hour (depending on experience)About Everyday IndependenceWith over 40 hubs across Australia, Everyday Independence is a dynamic allied health organisation committed to changing the game for people with disabilities. Working in the social model, our united team of talented change-makers is on a mission to make inclusion possible for all Australians.About The RoleAs an Administration Assistant at Everyday Independence, no two days will be the same. If you were here last week, these are some of the things you may have done:Used Skedulo (our scheduling system) to schedule therapy sessions in alignment with participants Therapy Plan or Habit Coach Action Plan.Rescheduled sessions if a practitioner or participant is unable to attend a scheduled session.Onboard a new participant, including explaining how we deliver our services in the social model and setting expectations of how we will work together.Completed an over-the-phone risk assessment and accurately recorded any identified risks, keeping our therapists and participants safe.Maintained accurate Service Agreements for participants.Attended the weekly team meeting in the Hub; sharing stories of impact, coffee and laughs.Worked closely with the administration team to complete all tasks across the area efficiently.Delivered professional and emotionally intelligent customer service over the phone, in person, and via email, ensuring the participants experience is at the forefront of every interaction.Who We Are Looking ForAt Everyday Independence, our team thrives on shared values and a collaborative spirit. Were on the lookout for individuals who resonate with our values and can seamlessly integrate into our dynamic environment.To Be Considered For This Role Youll NeedDemonstrated experience with scheduling or rostering.23 years experience in administration with a customer service and relationship building focus.Demonstrate a high degree of skill in managing client databases and practice administration system (experience with Sales Force is advantageous).Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations.Act with a sense of urgency, set clear priorities, and focus on the completion of tasks.Attention to detail.Positively contribute as a member of a team, ensuring that the team achieves its objectives.Approach problems with a can-do, problem solver attitude and enjoy the challenges that come each day.Be change ready we are always changing, improving, and evolving so you will have the ability to take on feedback and grow your skills.Experience working in NDIS/Disability sector is desirable, however not essential.Prior to commencement, youll also need to obtain a Working With Childrens Check and NDIS Workers Screening Check.What We OfferContinuous Learning and Opportunities for Growth: Access to our in-house career coach, an external professional development budget and support to guide you on your personalised career pathway.Team Culture: A contemporary and positive team culture where everyone shares the same vision.Everyday Perks: We offer a range of additional perks including pet-friendly hubs, wellbeing days, paid parental leave, regular social events and access to confidential counselling services through our Employee Assistance Program.Be Part of Something Bigger: When you work at Everyday Independence, the work you do as an administrator is valued. Youll be part of a value-driven and innovative organisation striving to break down barriers and help NDIS participants unlock their full potential.Join the Change-MakersAt Everyday Independence, your expertise in administration and customer service isnt just valued; its crucial in driving positive change for children with disabilities and their families. Apply today and start your journey as a change-maker.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeTemporaryJob functionJob functionAdministrativeIndustriesHospitals and Health CareReferrals increase your chances of interviewing at Everyday Independence by 2xGet notified about new Administrative Assistant jobs in South Melbourne, Victoria, Australia.Office Coordinator (a.k.a. Office & Vibe Specialist) Part-Time, Monday to FridayOffice Coordinator (a.k.a. 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