Job Title

We are GPC Asia Pacific: the largest industrial and automotive aftermarket parts supplier in Australia and New Zealand. Our parts keep the world moving while our people shape the future.We are currently seeking a Store Feedback and Research Analyst to ensure the accuracy of our electronic catalogue through effective management of store feedback.What you will do:Manage store and customer feedback processTriage queries to ensure the optimum resolutionAction queries in line with SLAsActively follow up on outstanding issues with internal and external stakeholdersConduct research on store queries, including clarification of issues with stores and customers, and investigative work to recommend solutionsEngage in effective communication with internal and external stakeholders/customersManage, collate, and report on application queries from storesInterpret data/reports from feedback to identify broader issues requiring attentionStay updated with industry changes, technology, and catalogue data structures by collaborating with the catalogue team and external sourcesMaintain understanding of data use and end applications (e.g., B2B, SmartCat, B2C)About you:Digital catalogue experience is essentialAdvanced understanding of vehicle mechanics and automotive part structures is an advantageSelf-motivated and passionate about maintaining accurate catalogue recordsAnalytical, organized, with high attention to detailAbility to analyze and interpret information, highlight nuances, and provide recommendations or solutionsClear and concise communicator capable of building strong stakeholder relationshipsBenefits of working with us:A structured, supportive, and committed team environmentStaff discounts across GPC Asia PacificEmployee Assistance ProgramOpportunities for career growthPrivate health insurance discountsA safety-conscious work environmentSupport for working parents, including parental leave top-upPaid volunteer leave to give back to the communityAbout us:Movement is in our DNA.We are GPC Asia Pacific, one of the largest industrial and automotive parts and service suppliers in Australia, New Zealand, and Southeast Asia. Our iconic brands include Repco, NAPA, McLeod Accessories, and Motion Industries.We are more than just a parts and service company. We propel people forward.With over 8,000 team members in Asia Pacific and 60,000+ globally, being part of Genuine Parts Company offers vast opportunities. Learn more at www.gpcasiapac.comSend your CV to our Careers Team by clicking APPLY!Interested in future opportunities? Join our Talent Community at jobs.genpt.com or create an account for email alerts on new job postings.GPC is committed to equal opportunity employment, recruiting based on ability, achievement, and conduct, regardless of sex, race, religion, or other protected characteristics. #J-18808-Ljbffr