Job Title

We Put the World on VacationTravel + Leisure Co. is the worlds leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Go Where No Two Days Are The SameAt Travel + Leisure Co., we are vacation connoisseurs. Come join the fun of putting the world on vacation. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Manly team as theFront Office Managertoday!How Youll ShineTo actively contribute to this global companys visiontoput the world on vacation, as aFront Office Manager you are responsible for ensuring the efficient day to day operation of the Reception desk including greeting and registering of owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise.You will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.How Youll Be RewardedBuild your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:$76,515.00 per annum + superannuationFull time positionSubsidised Private Health InsuranceDiscounts with our Corporate Partners: Fisher & Paykel, HSBC, Goodlife Health Clubs, Harvey NormanDiscounted Hotel and Resort stays globallyWhat Youll BringTo be considered for this great opportunity it is essential that you have the following skills and attributes:Management of the hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service.Effective supervision of all reservations, guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer and quality focused.Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.Supervision of lobby services, ensuring guest arrivals and departures are as efficient as possible.Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.Operation of an effective night audit function, receivables and reporting. Accuracy and attention to detail of this daily function being paramount while maintaining customer focus.Preparation of Front Office recurring reports, commenting on key performance indicators.Support Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.Support Maintenance to ensure room standards, public areas, resort assets are maintained while meeting productivity goals.Ensure public areas are clean and well presented with regular monitoring.Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.Adherence to WHS and Compliance procedures and policiesAbout YouWork experience as a Front Office Manager or similar role within a hotel environment.Self-motivated with genuine passion for hospitality and guest experienceExperience supervising, training and motivating staffConfident in creating rosters and adhering to wage controlConfident interpreting and generating reports as well as reviewing daily occupancies to ensure smooth operationsWell presented with an eye for detail and strong organisational skillsCalm and professional demeanor in all instances, confident in conflict resolution and complaint handlingSolid Rooms Division knowledgeExcellent time management and communication skills including rapport building between internal and external stakeholdersProven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior managementAbility to work unsupervisedFlexibility to work on a rotating roster including weekends and public holidaysUndergo regular trainingWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, youll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We''re always looking ahead to whats next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying. #J-18808-Ljbffr