4 days ago Be among the first 25 applicantsWayville About the Role: Were on the lookout for a dynamic Consumer Relations Manager to lead the charge in championing exceptional consumer engagement across our organisation. This is your chance to make a real impact managing inquiries, feedback, and complaints with empathy, precision, and professionalism. Youll play a key role in protecting and elevating our reputation, building lasting trust with consumers, and reducing medico-legal risks through expert issue resolution and service improvement. What Youll Be Doing: Lead the capture, review, and resolution of consumer feedback turning insights into action Build strong, genuine connections with consumers, referrers, staff, and radiologists Advise Executives, Partners, and clinical leaders on consumer issues, complaints, and trends Draft sharp, effective briefings to support swift, informed decision-making at the top Craft timely, values-driven responses that reflect our commitment to outstanding care Support media and reputational management through issue briefings when required Track, analyse, and improve our feedback processes spotting trends and driving smarter, system-level improvements Play an active role in identifying and managing consumer-related risks About You: Proven experience in managing medico-legal matters and clinical risk in a healthcare setting In-depth knowledge of consumer rights, privacy laws, and information management regulations A natural relationship-builder, with the ability to earn trust and credibility fast Sharp analytical skills able to cut through complexity, develop smart solutions, and negotiate outcomes at the highest level Exceptional communication skills clear, concise, and confident in every interaction Benefits: Corporate discounts from 100 retailers Novated care leasing & salary sacrifice for electronic products Corporate discounts for health insurance Medical imaging bulk billed for family members Well-being programs & expert counselling support for staff and direct family Recognition program to acknowledge years of service & staff bringing our values to life Plus, a range of other benefits e.g. uniform allowance, outstanding tea room supplies and social activities including an exceptional Christmas party Why Benson Radiology? At Benson Radiology, our values are at the heart of what we do. Were committed to fostering an inclusive, supportive, and team-oriented culture where every employee can thrive. You''ll be part of a forward-thinking workforce thats dedicated to delivering excellence in patient care and professional service. Ready to make a difference? Apply today and be part of a team that values integrity, teamwork, and personal excellence. We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA people.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionMarketing and SalesIndustriesHospitals and Health CareReferrals increase your chances of interviewing at Benson Radiology by 2xSign in to set job alerts for Consumer Relations Manager roles.Adelaide, South Australia, Australia 3 weeks agoMile End, South Australia, Australia 4 months agoAdelaide, South Australia, Australia 6 months agoAdelaide, South Australia, Australia 2 weeks agoHallett Cove, South Australia, Australia 2 months agoDavoren Park, South Australia, Australia 4 months agoAdelaide, South Australia, Australia 2 years agoAdelaide, South Australia, Australia 3 weeks agoDirek, South Australia, Australia 3 weeks agoIT Customer Experience Manager (Service Delivery Manager)Adelaide, South Australia, Australia 3 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Job Title
Consumer Relations Manager