Job Title

Company DescriptionHospitality is a work of Heart - At Mvenpick Hotel Hobart, we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heartwarming moments and are looking for aLocated in the heart of Hobart, this 221-room premium hotel offers an exceptional location, unique design, outstanding service, and an exciting dining concept.As a Guest Service Agent, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, including check-in, check-out, luggage assistance, valet parking, and responding to guest requests, while creating unforgettable heartfelt moments.Join us, and become a HeartistJob ResponsibilitiesBe the first point of contact and greet guests with a warm welcome every time.Provide efficient, friendly, and professional service to all guests.Strive to ensure total customer satisfaction.Take initiative to ensure interactions with guests are positive, productive, and professional.Log all guest requests to ensure they are met within established timeframes.Assist and direct guests with local attractions and directions.Securely store and deliver guest luggage.Participate in training and development programs to enhance skills and improve guest experience.Assist with valet parking as required.QualificationsPrevious customer service experience, preferably in a hotel environment.An energetic, team-focused, and can-do attitude.Ability to work independently and demonstrate initiative in a dynamic environment.Enthusiasm to connect with guests and hear their stories.Ability to provide prompt and efficient service, building rapport both in person and over the phone.Self-motivated with a positive and professional attitude.Knowledge of Opera PSM is a bonus.A full Driver''s Licence.Willingness and availability to work flexible hours including mornings, nights, weekends, and holidays.Additional InformationIn return, we offer:ALL Heartist Membership - Discounts on accommodation and food & beverage worldwide.Family & Friends Discounts - Available on a range of accommodation, services, and events for your loved ones.Accor Live Limitless (ALL) Loyalty Program - Earn status and reward points on worldwide stays.Learn Your Way - Access to industry-leading training platforms to support your career development.A fun and supportive team environment where you can thrive.Note: To succeed in this role, you must have the right to work in Australia. We are unable to sponsor or process employment visas. #J-18808-Ljbffr