Job Title

Company DescriptionHospitality is a work of Heart - At Mvenpick Hotel Hobart, we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heartwarming moments and are looking for aLocated in the heart of Hobart, this 221-room premium hotel offers an exceptional location, unique design, outstanding service, and an exciting dining concept.As a Guest Service Agent, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, including check-in, check-out, luggage assistance, valet parking, and responding to guest requests - creating unforgettable heartfelt moments.Join us, and become a HeartistJob ResponsibilitiesBe the first point of contact and greet guests warmly every timeProvide efficient, friendly, and professional service to all guestsStrive to achieve total customer satisfactionTake initiative to ensure positive, productive, and professional interactions with guestsLog all guest requests and ensure they are met within established timeframesAssist and direct guests regarding local attractions and directionsSecurely store and deliver guest luggageParticipate in training and development programs to enhance skills and guest experienceAssist with valet parking as requiredQualificationsPrevious customer service experience, preferably in a hotel environmentEnergetic, team-focused, and proactive attitudeAbility to work independently and demonstrate initiative in a dynamic environmentEnthusiasm for connecting with guests and hearing their storiesAbility to provide prompt, efficient service and build rapport both in person and over the phoneSelf-motivated with a positive, professional attitudeKnowledge of Opera PSM is a bonusA full Driver''s LicenceWillingness to work flexible hours, including mornings, nights, weekends, and holidaysAdditional InformationIn return, we offerALL Heartist Membership - discounts on accommodation and food & beverage worldwideFamily & Friends Discounts - available on accommodation, services, and eventsAccor Live Limitless (ALL) Loyalty Program - earn status and reward points worldwideLearn Your Way - access to industry-leading training platformsA fun and supportive team environmentNote: To succeed in this role, you must have the rights to work in Australia. We are unable to sponsor or process employment visas. #J-18808-Ljbffr