Job Title

At IDEXX, were committed to empowering our people and creating meaningful career opportunities. Were currently seeking a dedicated and enthusiastic IDEXXerto to join our ANZ Technical Support Team.In this role, youll be the first point of contact for our valued veterinary customers, providing expert support for our in-clinic diagnostic solutions, including the IDEXX VetLab suite and rapid assay devices. Youll troubleshoot technical issues, respond to product inquiries, and collaborate with internal teams to deliver an exceptional customer experience.What Youll Do:Provide technical support to veterinary clinics using IDEXX diagnostic products.Troubleshoot and resolve product issues with professionalism and care.Respond to customer queries with clarity and empathy.Liaise with cross-functional teams to ensure timely and effective solutions.Participate in a rotating roster that includes occasional Saturdays and after-hours support.What Were Looking For:A passion for delivering outstanding customer experiences.Previous experience in a customer contact or support environment.A strong aptitude for learning and communicating technical information.Self-motivation and the ability to thrive in a collaborative team setting.Excellent problem-solving, time management, and prioritisation skills.Familiarity with veterinary clinic operations or technical equipment support is a plus (comprehensive training provided).What We OfferFlexibility: Work on-site, hybrid, or fully remote.Supportive Culture: Be part of a team that values growth, collaboration, and innovation.Impact: Help veterinarians deliver better care through cutting-edge diagnostics.Bring your pet to work days!Competitive annual bonus scheme and compensation review.Reward and Recognition Program to acknowledge contributions.Enhanced bereavement leave for family and pets.Free wellness programs, including fitness platforms, reimbursements, mental wellness, and healthy weight programsearn points and prizes.Discounts on pet products and $500 annually towards diagnostic testing for your pets.Tenure recognition, including days off and bonus payments for reaching milestones.Support charitable contributions through our One IDEXX program and paid volunteer days annually.We help pets lead fuller lives!Why IDEXXWere proud of the work we do because it matters. As an innovation leader, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their animals healthy and happy, ensure safe drinking water, and protect livestock and poultry from disease. With customers in over 175 countries and over 10,000 employees, we foster a positive, respectful work culture that encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while doing purposeful work that drives improvement.Lets pursue what matters together.IDEXX values diversity and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, ethnic minorities, foreign-born residents, and veterans to apply. We are an equal-opportunity employer and do not discriminate based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, or any other protected category.#LI-KK1#LI-Hybrid #J-18808-Ljbffr