Skip to Main Content

Job Title


Manager, Commercial Performance


Company : Qantas Airways


Location : Sydney, Australia


Created : 2025-06-13


Job Type : Full Time


Job Description

This vacancy has now expired. Please see similar roles below...Job DescriptionInfluence Personalisation and Experimentation leadership decisions in Qantas LoyaltyDrive collaboration across multiple disciplines with a focus on commercial performancePermanent, full-time role based at Mascot Head OfficeAt Qantas, we are constantly planning for tomorrow, leveraging innovation to stay responsive and relevant in an ever-evolving industry. As a Qantas employee, youre already helping us to embody the Spirit of Australia each day. And with this role, theres a real opportunity for you to showcase that Spirit in new and exciting ways while taking your career to exciting places as well.As the Manager, Commercial Performance (Personalisation and Experimentation) you will be responsible for managing and evaluating the proposed and ongoing benefit of personalisation and Experimentation within Qantas Loyalty. This role plays a pivotal role within the new Personalisation and Experimentation (P&E) team to deliver the expected benefits of the Loyalty 2030 stretch targets. This role is responsible for assessing, identifying and prioritising business opportunities, supporting the Senior Manager, Personalisation and Strategic Growth on the business strategy, performance measurement, strategic growth initiatives and member experience optimisations.You will work closely and strategically with all of Loyaltys commercial stakeholders across Financial Services, Retail and B2C to oversee the benefits driven by P&E. You will have advanced commercial modelling skills, strong understanding of loyalty revenue levers to implement strategic decision making to support the delivery of the Personalisation and Experimentation strategy, in addition to driving positive outcomes across Loyalty and Qantas airlines. This role involves managing various business stakeholders and communication effectively at an executive level.Core to this commercial leadership role is partnering with external partners to drive commercial thought leadership in the development of business strategies, lead opportunity development and support initiative delivery, which are critical to achieving Personalisation and Experimentation OKRs and business objectives.What Youll Bring:7+ years experience in a commercially focused role (Finance, Commercial, Analytics)Advanced commercial modelling skillsA structured and lateral thinking style with the capability to quickly understand andapply new conceptsExcellent interpersonal and communication skills, both written and verbal, with theability to effectively liaise with Qantas management, and senior executives of externalpartners.Ability to read and interpret commercial contracts.Ability to administer numerous projects simultaneously and an ability to work to tightdeadlinesWhy Qantas?Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, weve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.The Qantas employee benefits program offers amazing benefits that extend well beyond travel:We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.Well support your wellbeing: Whether its learning to better support your own and others mental health, our interactive wellbeing app or your very own tailored nutrition plan.Be a part of something special and play your part in the Qantas story apply today!Email to a friendAbout usFounded in the Queensland outback in 1920, Qantas has grown to be Australias largest regional, domestic and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Groups main business is the transportation of customers and freight using two complementary airline brands Qantas and Jetstar operating regional, domestic and international services.With four decades in aviation, Steve has helped shape freight operations across the Qantas Group and hes not done yet.With over eight years at Qantas, Larissa Deylen is helping teams across the business embed cyber safety into everything they do.Captain Mark Le Mesurier always dreamed of becoming a Qantas pilot. From flying solo before he could drive to helping customers reach their destinations each week, he shares his story and what makes the role so rewarding.James Dale always dreamed of flying. Now a Qantas pilot, hes helping new recruits take off through a successful mentoring program and strong peer support.Discover Ashley Howell''s 17-year journey at Qantas and his vision for leading the Americas region as the new Regional General Manager.Curiosity led me from geology to meteorologynow I help Qantas navigate the skies with real-time weather insights.Qantas 787 Captain Owen Weaver shares his journey from flight school to flying long-haul routes, combining aviation with engineering and unforgettable global experiences.In 2024 Qantas marked 70 years of flights to North America. Margita Sherer reflects on the journeyfrom 30-hour stopovers to nonstop routesand the moments that make LAX unforgettable.For the past 14 years, Alison has flown with QantasLink, connecting communities across Australia and building lasting relationships along the way.With an impressive 18-year career at Qantas, Dana has become a cornerstone in shaping and safeguarding our safety-first culture. #J-18808-Ljbffr