Job Title

The Team:The Communications Unit is required to work as a team that responds to emergency incidents and emergency code situations. Communications Officers are required to provide accurate information in reports and statistical data, including the use of computer systems as required.In a multi-skilled environment, provide internal and external clients with a professional and efficient service, including switchboard, online directory and general reception duties for patients, visitors and staff of the hospital.Working both individually and as part of a team to ensure customer expectations are met or exceeded on every occasion by providing a professional, efficient and quality contact/telephony centre and telecommunications advice to internal staff and members of the public.Undertake a range of administrative activities to provide customers and clients with service details and developments and advice on appropriate services in a professional and competent manner.The Role:Provide quality communication services for internal and external calls, utilising a Unified Attendant Switchboard Console, online directory, reception and rostering to ensure a high level of customer service.You will needThorough knowledge, or demonstrated capacity to gain that knowledge, of the operations of a large intelligent network and attendant console.Sound knowledge of, or ability to acquire the knowledge of, the communication network and support services.Demonstrated capacity to communicate effectively at all levels, both individually and within a team environment, and to handle sensitive situations with diplomacy and confidentiality with enquiries from external and internal clients.Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.Details of appointment:Permanent, full time, day worker position, working 76hours per fortnight, commencing as soon as possible.*notwithstanding hours to be negotiated with the successful applicant.Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.Salary:$66,049 to $70,993 per annum. Our Employer 11.5% superannuation contribution is on top of this amount.Salary range is in accordance withPublic Sector Unions Wages Agreement 2022Salary Packaging:Youll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.Benefits available to eligible candidates:Fitness Passport You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.More information about our Employee Benefits can be found hereNote: - Please refer to the Application Guide for more information of pre-employment check.Download the Statement of Duties and any Associated DocumentsWe encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.Statement of Duties:Communications Officer Band 2 WORDApplication Guide: Department of Health - Applicant Guide Sep 2024 WORDHow to apply:Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.*Applications from Recruitment agencies will not be accepted for this roleFor more information:Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.Chris WoodsManager Communications(03)6166 7999christopher.woods@ths.tas.gov.auWhat it is like working at the Department of Health?Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!Make It Tasmania | Move for a great lifestyleOne Health Podcast - SpotifyOne Health Podcast - AppleTasmanian Health Careers | TasmanianRespecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities. #J-18808-Ljbffr