Job Title

Dive into the heart of innovation with Voltex Electrical Accessories, where every day is an opportunity to excite the electrical trade with unparalleled service and ingenuity. At Voltex, we''re not just about products; we''re about creating one-of-kind experiences that leave our electricians saying "WOW"!Join our dynamic Customer Care Team and become a pivotal part of a journey where your voice becomes the bridge between ground-breaking solutions and the professionals who use them. Here, your role goes beyond answering calls; you become an ambassador of excellence, guiding electricians through a world of high-quality electrical accessories with expertise and enthusiasm.What you will be doing as a Voltex Customer Care Specialist:Engage in meaningful interactions, providing empathetic, efficient, and exceptional service across phone, email, and live chatBe the hero our electricians need by assisting with inquiries, diving deep into product knowledge, and navigating through orders with easeTransform challenges into triumphs, resolving complaints and issues with a blend of professionalism and personal touchCollaborate like a pro, working hand-in-hand with our internal teams to ensure every customer concern finds its resolution swiftlyKeep our promise of excellence alive by maintaining meticulous records of all interactions and transactions, leveraging our cutting-edge CRM systemElevate our brand with every conversation, embodying our commitment to WOW service by going the extra mile in every interactionA magnetic personality with communication skills that can light up a roomA master of multitasking, with the superpower to prioritize and manage time like a proA problem-solving guru, always ready to find solutions that dazzleA commitment to continuous learning, especially when it comes to mastering product and technical knowledgeTech-savvy, with a knack for navigating computer systems and CRM software like a navigator charts the seasExperience in customer service is a plus, but your passion for making a difference is what truly countsConvenient onsite parking, because your journey to us should be as smooth as your workdayA competitive salary and benefits package that appreciates your worthA supportive and inclusive work environment where everyone''s voice mattersSet working hours Monday to Friday - reclaim your weekends for adventure!A permanent role that offers long-term job security in a company that''s always moving forwardAt Voltex, we''re excited to offer an exceptional compensation package for the right candidate. If you believe this is the opportunity you''ve been waiting for, apply today, and let us help you make it a reality! #J-18808-Ljbffr