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Who we are?Scapes vision is to be the Earths best living company (so you can see straight off the bat we are a conservative bunch!). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 18,000 students (and are growing) and we don''t simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.The Role A Day in the Life of Scapes Operations ManagerAs our Operations Manager, youll be the driving force behind the success of your property (or properties), leading a passionate team and ensuring our residents have an unforgettable experience. Youll juggle everything from team training and financial performance to property presentation and resident wellbeingall while keeping your finger on the pulse of what makes Scape special.Heres a taste of what your day could look like:Lead, coach, and inspire a high-performing customer service team on-site.Plan and manage staffing to ensure seamless, high-quality service delivery.Support onboarding and on-the-job training for new team members.Collaborate with Facilities and Wellness & Hygiene teams to ensure standout presentation and maintenance.Manage arrears and ensure targets are met for collections and operational costs.Own the reporting processtrack property performance and share insights.Partner with the leasing and marketing team to deliver successful campaigns.Help shape and hit revenue goals while keeping an eye on budgets and efficiencies.What Makes You SuccessfulYoure a people person who leads from the frontsomeone who thrives in fast-paced environments, loves solving problems, and genuinely cares about creating amazing experiences. Youre as comfortable with spreadsheets as you are with conversations, and you know how to keep a team energised and on track.Heres What Sets You ApartYou have 5+ years experience in customer service or operations roles.Youve managed strong, effective teams and know how to bring out the best in people.You understand how to manage budgets and drive results.Youre highly organised, detail-oriented, and thrive in dynamic environments.Youre confident, collaborative, and bring a hands-on leadership style.Youre open to obtaining a National Criminal History Check and Working with Children Check.Why you should join us?At Scape, We Dont Just Create a Great Place To Work We Bring The Good Vibes Every Single Day. Heres a Sneak Peek At Some Of The Scape-tastic Perks That Come With Joining Our TeamYour birthday, your way Take a day off to celebrate however you like. Its your special day, after all!Recharge with a Bueller Day Need a breather? Enjoy a recharge day because we know life gets busy.Escapes on us You and a +1 can enjoy up to 5 nights free at any of our incredible buildings across the country. The ultimate staycation!Generous referral bonuses Know someone who would love Scape as much as you do? Refer them and be rewarded.Support when you need it Access to EAP, Sonder, and all the tools to ensure youre feeling your best, in and out of work.Fitness perks Enjoy access to Scape gyms and discounted memberships to Anytime Fitness to keep you moving and motivated.Ready to Join the Scape Squad?This is your chance to be part of a growing business thats making a real difference for our students, stakeholders, and community.Hot tip: We review applications and contact candidates as they come in, so dont wait too long the sooner you apply, the better your chances!Click the button, send in your application, and lets get this Scape journey started!Please note: Previous applicants need not apply.At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone''s voice is heard and celebrated. #J-18808-Ljbffr