Job Title

Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow''s hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Novotel Melbourne Preston, boasting a freshly refurbished lobby, 383 hotel rooms, restaurant, bar and cafe, with one of the largest conference and events facilities within the Melbourne portfolio. The hotel is located in the vibrant inner north, 20 minutes from Melbourne Airport and Melbourne CBD, with on-site carpark and walking distance to the train station, bus stop and the tram!Job DescriptionAbout youOften the first point of contact for our guests, your strong communication skills will shine through in this role by delivering service excellence from check in to check out and everywhere in between. A wide variety of tasks will ensure that every day is different from selling the hotels facilities, taking reservations and maintaining guest accounts to recommending and selling tours to local attractions.You may have previous experience in a similar role, or you may be a customer service superstar in a different industry, either way we would love to hear from you.There are a few things that will make you shine in this role, having energy and a positive attitude, a genuine customer service focus and a dedication to always making our guests smile during their stay. We are seeking someone who goes the extra mile to provide a memorable guest experience with the ability to multitask, work under pressure and think on your feet to quickly resolve issues.QualificationsWhat we look forExperience in fast paced customer facing roleReservation system knowledgeImpeccable and friendly communicationAdditional InformationWhat We OfferFree on-sire car parkEmployee benefit card offering discounted rates at Accor hotels worldwide.Develop your talent through Accors learning programs.Opportunity to grow within your property and across the world!Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.Our Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged. #J-18808-Ljbffr