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Join to apply for the Customer Service Officer role at Australian Red Cross Lifeblood2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer role at Australian Red Cross LifebloodPermanent Full-Time- 38.00hours per week / 76.00perfortnightVaried shifts across a rotating roster from Monday Friday (7:00AM to 10:00 PM)Salary starting from $35.66 per hour + Penalties (if applicable) + Super + Salary Packaging and moreSydney Processing Centre, NSWDiscover life-giving possibilitiesLifeblood is more than just a job or a career, its an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.About the roleWe are seeking a Customer Service Officer to join our team at our Sydney Processing Centre in NSW. In this role, you will provide excellent customer service to support the timely distribution of life-giving blood and products to Approved Health Providers while maintaining a commitment to all quality, safety and regulatory requirements.You will continually look for ways to optimise work processes within theCustomer Service Team by actively learning and adapting your approach to achieve great outcomes. You will act with a sense of urgency, high energy and enthusiasm and be able to relate openly and comfortably with everyone. You will value interpersonal savvy and self-awareness and reflect on your own strengths and areas for development, making you a valued contributor.A day in the Customer Service Officer role will see you:Receive and confirm orders from Approved Health ProvidersProvide excellent customer service over the phone and via email formanagement of customer queries andfeedbackLiaise with medical and scientific stakeholders to ensure accurate and timely delivery of ordersInput orders and logistical informationefficiently into systemsfor furtherprocessing and fulfilmentEscalatesall issues that result in deviation from the work schedule or standard work processesMaintain a high commitment to quality systems, quality control measures and applications.Sound interesting? Heres what were looking for:Prior experience in customer service roles & passion to deliver itAbility to undertake routine and repetitive work with close attention to detailCollaborative with a strong sense of teamworkAbility to follow and perform standardised work processes in a fast paced environmentExcellent verbal and written communication skillsTechnical and digital aptitudePlease note suitable candidates would go through Assessment Centre/Discovery Session which would be scheduled on 03/07/2025 or 04/07/2025Benefits and WellbeingWe place our employee''s well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australias menopause-friendly organisations, we celebrate diversity and support all our people.In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:Ability to purchase additional annual leaveAccess to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment14 weeks paid parental leave - no waiting period for either parentOur dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phonePlus, many more!Is Lifeblood your reason? Apply NOW!We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. Youll hear from us with an outcome after your application has been reviewed and assessed.For further details on this position, or if you require adjustments during any stage of the recruitment process, we encourage you to reach out toRashmi Malhotravia rmalhotra@redcrossblood.org.au.If you want to know more about our recruitment process or to check out our FAQ''s, please click herePlease note: applications sent directly to this email address cannot be acceptedThis vacancy is being managed directly by Lifebloods Talent Acquisition team. We wont accept candidates from external recruitment agencies on this occasion.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesHospitals and Health CareReferrals increase your chances of interviewing at Australian Red Cross Lifeblood by 2xSign in to set job alerts for Customer Service Officer roles.North Sydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney Airport - Customer Service SupervisorMascot, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 2 weeks agoCustomer Service and Logistics SpecialistNorth Sydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 22 hours agoSydney, New South Wales, Australia 2 weeks agoDispute Resolutions Officer - 12 month contractSydney, New South Wales, Australia 1 day agoEveleigh, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoWetherill Park, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 days agoCustomer Service Representative | SydneySydney, New South Wales, Australia 4 days agoSydney Olympic Park, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 18 hours agoCustomer Service Representative - Sydney, AustraliaSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 weeks agoMillers Point, New South Wales, Australia 2 days agoRockdale, New South Wales, Australia 2 days agoSydney, New South Wales, Australia A$70,000.00-A$80,000.00 1 month agoRegents Park, New South Wales, Australia 3 weeks agoChatswood, New South Wales, Australia 3 days agoFairfield, New South Wales, Australia A$60,000.00-A$70,000.00 2 weeks agoWere unlocking community knowledge in a new way. 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