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Join to apply for the Premier Customer Care Representative role at FedEx Australia3 days ago Be among the first 25 applicantsJoin to apply for the Premier Customer Care Representative role at FedEx AustraliaResponsible for providing exceptional customer service to Premier clients, building strong relationships, and resolving issues promptly and effectively. This role also collaborates with internal teams to resolve issues and develop strategies that enhance customer satisfaction and loyalty.Provides exceptional customer service via phone and/or online channels, effectively address inquiries and promptly resolving issuesBuilds and maintains positive relationships with Premier customers, fostering loyalty and exceeding expectationsEffectively communicates and collaborates with internal and external stakeholders to ensure seamless resolution of customer concernsPartners with management to develop and implement strategies for improving customer satisfaction and retentionPerforms other duties as assignedMinimum EducationSecondary education or equivalentMinimum ExperienceAt least two (2) years of relevant work experience in customer service and interactionFor Associate level, prior experience is not requiredFor Senior level, at least three (3) years of relevant work experience in customer service and interaction is requiredKnowledge, Skills And AbilitiesGood knowledge of Microsoft / Office PCStrong problem-solving skillsGood written & verbal communicationPreferred QualificationsPay Transparency:PayAdditional Details:Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.Applicants Have Rights Under Federal Employment LawsKnow Your RightsPay TransparencyFamily and Medical Leave Act (FMLA)Employee Polygraph Protection ActE-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:E-Verify Notice (bilingual)Right to Work Notice (English) / (Spanish)Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesFreight and Package TransportationReferrals increase your chances of interviewing at FedEx Australia by 2xGet notified about new Customer Care Representative jobs in Melbourne Airport, Victoria, Australia.Melbourne, Victoria, Australia 2 days agoMoorabbin, Victoria, Australia 3 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$35.00-A$36.00 1 week agoMelbourne, Victoria, Australia 2 months agoCustomer Service Representative - July 2025Melbourne, Victoria, Australia 2 weeks agoMoorabbin, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 1 month agoSunshine West, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMoorabbin, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoSunshine West, Victoria, Australia 1 week agoPoint Cook, Victoria, Australia 3 weeks agoWest Footscray, Victoria, Australia 21 hours agoCustomer Service Representative-1 year contractMelbourne, Victoria, Australia 1 week agoCaulfield South, Victoria, Australia 3 days agoBox Hill, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia A$60.00-A$75,000.00 3 days agoMelbourne, Victoria, Australia 1 week agoSales and Customer Service RepresentativeMelbourne, Victoria, Australia 2 weeks agoLead Customer Experience Specialist - AUSCampbellfield, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 days agoExpression of Interest- Guest Experience AttendantMelbourne, Victoria, Australia 2 months agoPort Melbourne, Victoria, Australia 21 hours agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr