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Join to apply for the Retail and Customer Support Supervisor role at Oscar Wylee1 week ago Be among the first 25 applicantsJoin to apply for the Retail and Customer Support Supervisor role at Oscar WyleeStay on trend with a free pair of prescription glasses every six months!Oscar Wylee is a leading optometry company with 130+ stores located in Australia, New Zealand and Canada, employing 1000+ worldwide. We are committed to delivering exceptional patient care along with providing an affordable, unique and fashionable product to all.We are an ambitious, solutions focused and energetic group passionate about making a positive difference to communities needing access to this important service. Our inhouse designers are influenced by the latest global fashion trends and bring the product to the customer direct from our manufacturers.About The RoleWe''re seeking a hands-on and experienced customer service professional to supervise and support our Sydney CBD-based customer service and warehouse team. This is a full-time, short-term role to cover a parental leave period.Reporting to the Director of Retail Operations, you will play a key role in supporting our retail store teams across Australia, New Zealand, and Canada. Youll lead day-to-day customer service operations, ensure timely and accurate communication around product availability and orders, and maintain a high standard of operational efficiency in our warehouse.Key Responsibilities:Customer Service & Retail SupportManage and respond to enquiries from store teams and customers via digital channelsLead the customer service team and resolve escalated queriesOversee ZenDesk and maintain strong NPS and review ratingsSupport retail operations, including store setups and relocationsGreet and assist visitors at our Sydney CBD head officeWarehouse & InventorySupervise the packing and dispatch of suppliesConduct stock forecasting, approvals, and regular stocktakesManage inter-store transfers and returnsAssist with quality control of incoming orders during peak periodsAbout The PersonQualifications and Experience:Background in customer service, retail operations, or warehouse coordinationStrong organisational skills and attention to detailProven ability to manage and prioritise multiple tasks effectivelyExcellent written and verbal communication skillsConfident in cultivating a positive, team-oriented environmentProficient in Google Sheets or MS ExcelExperience using ZenDesk and Magento (or similar CRM platforms)Optical industry experience is a plusIf you are interested in joining a growing global network of optometry service providers please apply. We look forward to reading your application.Due to the high volume of applications we typically receive for our roles we are only able to respond to shortlisted applications. However, by applying for this role you will have joined our talent community which will enable us to consider you for other opportunities with Oscar Wylee.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesRetailReferrals increase your chances of interviewing at Oscar Wylee by 2xGet notified about new Customer Support Supervisor jobs in Sydney, New South Wales, Australia.Sydney Airport - Customer Service SupervisorMascot, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$90,000.00-A$120,000.00 3 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 12 hours agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 month agoKogarah, New South Wales, Australia 2 weeks agoCoordinator Contact Centre and Customer ExperienceBankstown, New South Wales, Australia 4 days agoMiranda, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 10 hours agoBexley, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoCoordinator Customer Experience OperationsHurstville, New South Wales, Australia 4 days agoHarris Park, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 15 hours agoASSOCIATE MANAGER, TECHNICAL CUSTOMER SUCCESSSydney, New South Wales, Australia 1 day agoParramatta, New South Wales, Australia 1 day agoParramatta, New South Wales, Australia 14 hours agoWater Activities Supervisor (M/W) Club Med ResortSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia A$100,000.00-A$130,000.00 2 weeks agoExecutive Manager / Crew Lead - Customer Identity & Digital Trust Services (Entitlements & Authorisation)Gaming Supervisor, relief Customer Service Manager - Mounties Mount Pritchard NSWDigital Marketing Customer Support ManagerSydney, New South Wales, Australia 2 hours agoWere unlocking community knowledge in a new way. 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