Job Title

Software Operations & Licensing Team LeaderJoin to apply for the Software Operations & Licensing Team Leader role at Dicker DataSoftware Operations & Licensing Team Leader1 week ago Be among the first 25 applicantsJoin to apply for the Software Operations & Licensing Team Leader role at Dicker DataFounded in 1978, Dicker Data is Australias leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ.An ASX listed (ASX: DDR) company, we are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices. We understand the importance of hiring the right people to build successful teams, and of supporting our people to reach their full potential in every aspect of work and life.Our VisionTo inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics.Our ValuesAt Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success:AgileSolution focusedRespect for all peopleIntegrity in the way we operateWhat you will do in the roleOperational Support & ExecutionAssist in driving Microsoft Business Unit Gross Profit (GP) targets by supporting sales operations and partner engagement.Oversee daily licensing operations including billing, provisioning, renewals, and order management.Coordinate cross-functional teams to resolve operational issues and improve internal processes.Serve as a point of escalation for resellers, internal teams, and strategic partners.Support partner onboarding from qualification through to full integration into the Dicker Data ecosystem.Communicate Microsoft licensing changes, and promotions to internal and external stakeholders.Order management and placement for all vendors within the BU remitEnsure order issues are resolved in a timely manner.Liaise with relevant departments to ensure customer orders, amendments and enquiries are resolved accurately and in a timely manner.Daily invoicing.Raising renewal agreements for different vendor programs that sit within BUIssue return authorisations in accordance with company guidelines.Email inbox to be checked on a regular basis to ensure requests are attended to in a timely manner.Answer all telephone calls presented in a professional and timely manner.Utilise vendor websites to obtain relevant authorisation numbers, certification levels and product qualification.Manage tickets through shared mailboxes and Zoho.Assist with licensing support and quoting where required.Act as a deputy to the Licensing & Operations Manager, stepping in during absences and supporting team leadership.Ensure Software Sales Specialists are trained and equipped to meet SLAs and licensing compliance standards.Provide coaching and guidance to team members on Microsoft licensing programs, tools, and procedures.Lead internal knowledge-sharing sessions and contribute to the development of training materials.Attend relevant vendor training when required.Maintain an up-to-date knowledge and understanding of the features and benefits of Dicker Data licensing and annuity programs and products.Maintain a high level of initiative and enthusiasm and ensure a professional and helpful manner at all times.Training and QualityUndertake training with relevant vendor subject matter experts to build and maintain individual vendor knowledge. It is a requirement of this role that you achieve a comprehensive understanding of vendor ordering tools and end to end business process requirements.What you will need to succeed in the roleStrong understanding of Microsoft licensing programs and operational workflows.Proven experience in sales operations, partner support, or software licensing.Excellent communication, negotiation, and interpersonal skills.Strong administrative and business writing capabilities.Proficiency in Microsoft Office applications (Excel, Outlook, Teams, etc.).Ability to manage multiple priorities and work collaboratively across teams.Excellent time management and organisational skills.Strong level of written and verbal communication.Pro-active and the ability to work with little supervision.High degree of enthusiasm, flexibility and initiative.High degree of computer literacy.Excellent attention to detail.Intermediate knowledge of MS Outlook and MS Excel.A highly competitive salary package depending upon experienceHybrid work model with two WFH days per week for flexibilityStaff only on-site gym & weekly corporate fitness classesA selection of freshly prepared lunch options provided dailyFree on-site parking and electric parking stationsA relaxed, modern office setting with smart casual dressAccess to discounted banking, superannuation and health insurance offers via our corporate partnersCompany paid parental leave schemeEmployee Assistance ProgramOn site school holiday program for children of Dicker Data staffOnly those with the legal right to work in Australia may apply for this position.Only short-listed candidates will be contacted.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Dicker Data by 2xGet notified about new Operations Team Lead jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoMonetization Strategy and Operations Lead - AUNZSydney, New South Wales, Australia 4 days agoNorth Ryde, New South Wales, Australia A$100,000.00-A$130,000.00 1 week agoSydney, New South Wales, Australia 1 day agoOperations Shift Manager, Amazon LogisticsEastern Creek, New South Wales, Australia 2 weeks agoSilverwater, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia A$100,000.00-A$110,000.00 2 days agoZetland, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 days agoEastern Creek, New South Wales, Australia 6 days agoOperation Shift Manager, Delivery OperationsSydney, New South Wales, Australia 9 hours agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoDepartment Manager (Coach) - Operations - Nike, LiverpoolMillers Point, New South Wales, Australia 7 hours agoSydney, New South Wales, Australia 3 days agoOperations Shift Manager, Amazon LogisticsEastern Creek, New South Wales, Australia 4 hours agoOperations Shift Manager, Amazon LogisticsEastern Creek, New South Wales, Australia 5 hours agoSenior Manager, Workplace Operations - APJSydney, New South Wales, Australia 3 days agoNorth Sydney, New South Wales, Australia 1 day agoSilverwater, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoLidcombe, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr