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Customer Care & eCommerce Operations ManagerCustomer Care & eCommerce Operations ManagerDirect message the job poster from Who in the Zoo RecruitmentRecruitment Lead @ Who In The Zoo | Fashion, Retail & Consumer | Sales, Wholesale & Retail OperationsJob Title: Customer Care & eCommerce Operations ManagerLocation: Sydney (5 days on site)Job Type: Full-TimeAbout the RoleWe are seeking an experienced and strategic Customer Care & eCommerce Operations Manager to lead customer support and fulfilment operations across multiple premium retail brands.In this role, youll oversee customer service delivery, support eCommerce operations across multiple channels (D2C, marketplaces, retail), and define the overall customer experience strategy in partnership with digital, logistics, and IT teams.Key ResponsibilitiesManage Customer Care team across multiple brands, channels, and platformsDrive performance through clear KPIs (NPS, CSAT), training, and process optimisationOversee order fulfilment, returns, and inventory operations across 3PL and warehouse teamsCollaborate with digital, IT, and project teams to enhance the end-to-end customer journeyIdentify automation and cost-efficiency opportunities in service and operationsManage vendor relationships and service contractsWhat Were Looking ForProven experience in a fashion or apparel retail is essentialStrong knowledge of omnichannel retail and eCommerce operationsHands-on experience with Zendesk, Shopify, ERP/WMS platforms, and TMS systemsBackground in managing support teams and leading service strategyExcellent communication, stakeholder management, and process improvement skillsMust be comfortable working 5 days on-siteWhy Join Us?Work across multiple high-growth fashion and lifestyle brandsCollaborative environment with genuine opportunities to shape process and strategyFast-moving business that values initiative, innovation, and customer focusApply NowIf you''re ready to elevate customer experience across high-performing brands, wed love to hear from you.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service and ManagementIndustriesRetail Apparel and FashionReferrals increase your chances of interviewing at Who in the Zoo Recruitment by 2xGet notified about new Customer Service Operations Manager jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 4 days agoSydney Airport - Customer Service SupervisorMascot, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$90,000.00-A$120,000.00 3 weeks agoSydney, New South Wales, Australia 1 month agoMillers Point, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 11 hours agoKogarah, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 18 hours agoSydney, New South Wales, Australia 3 weeks agoHarris Park, New South Wales, Australia 11 hours agoNorth Ryde, New South Wales, Australia 1 week agoCoordinator Contact Centre and Customer ExperienceBankstown, New South Wales, Australia 4 days agoMiranda, New South Wales, Australia 2 weeks agoCustomer Service Manager - Coles Supermarkets - ParramattaParramatta, New South Wales, Australia 2 hours agoSydney, New South Wales, Australia 15 hours agoCoordinator Customer Experience OperationsHurstville, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 days agoBexley, New South Wales, Australia 4 days agoTerminals Pty Ltd, New South Wales, Australia 2 months agoHarris Park, New South Wales, Australia 1 month agoParramatta, New South Wales, Australia 1 day agoMillers Point, New South Wales, Australia 1 hour agoElizabeth Bay, New South Wales, Australia 1 hour agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr