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Join to apply for the Customer Reservations Manager role at ComfortDelGro Australia (CDC)1 day ago Be among the first 25 applicantsJoin to apply for the Customer Reservations Manager role at ComfortDelGro Australia (CDC)Get AI-powered advice on this job and more exclusive features.ComfortDelGro (CDC) is one of the largest private bus operators in New South Wales and nationally. In New South Wales, you may know CDC NSW by our operating brands; Hillsbus, Forest Coach Lines, Hunter Valley Buses, and Blue Mountains Transit. Employing around 2000 employees and operating from 15 sites across Sydney, the Hunter Valley and the Blue Mountains, CDC NSW is part of ComfortDelGros fast growing global network of more than 40,000 vehicles operating in seven countries.About The RoleThe Charter division at CDC is looking for an experienced Customer Reservations Manager to join their team at the St Marys depot.Reporting to the General Manager Charter, this position is responsible for developing and maintaining strong relationships with clients, ensuring their satisfaction, and acting as the key link between customer needs and operational delivery to the Charter Division. You will lead a team focused on resolving issues, improving customer experience, and supporting long-term partnerships.Duties And ResponsibilitiesManagement of Charterer ConsultantsOversee Charter bookings and provide support to the Charter team with regard to quotes and bookingsEnsure booking quotes are in line with approved pricingWorking with Charter Operations ensure bookings can be delivered by operations and capacity is availableComplete monthly invoicing and ensure all invoicing is completed prior to end of monthVisit customers as required in conjunction with Charter Consultants and the Business Development ManagerDevelop and maintain a cohesive work environment in line within CDC Policies and ProceduresProvide Monthly reports on Charter Revenue (Bookings) / Pipeline Reporting / Revenue below target pricingWorking with Finance assist in debtors and collection / payment of invoices.Other Duties as directedAbout YouPrior experience working in complex organisations, preferably in the public transport industryProficiency with CRM software and Microsoft Office SuiteStrong interpersonal communication and problem-solving skillsPrevious customer experience management essentialAbility to manage multiple priorities in a fast-paced environmentA customer-first mindset and proactive attitudeProficiency with CRM software and Microsoft Office SuiteQualification And AccreditationsDegree in Business Management or similar would be well regardedIf this comes across as a career defining opportunity for you, then dont waste time and apply now.CDC is an Equal Employment Opportunity (EEO) employer committed to attracting and developing adiverseworkforce that reflects the communities we serve.We encourage and welcome applications from all genders, Aboriginal and Torres Strait Islanders, people who identify as LGBTQIA+, individuals with a disability and those from culturally and linguisticallydiversebackgrounds. countries.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingReferrals increase your chances of interviewing at ComfortDelGro Australia (CDC) by 2xGet notified about new Reservations Manager jobs in Oxley Park, New South Wales, Australia.EVT - Rydges North Sydney; Front Office ManagerNorth Sydney, New South Wales, Australia $75,000.00-$80,000.00 2 days agoBankstown, New South Wales, Australia 1 week agoLiverpool, New South Wales, Australia 1 week agoBankstown, New South Wales, Australia 1 week agoLiverpool, New South Wales, Australia 3 days agoGeneral Manager - Come lead with us at The Albion HotelParramatta, New South Wales, Australia 2 weeks agoAssistant Front Office Manager | The DarlingPyrmont, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr