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Join or sign in to find your next jobJoin to apply for the Full Time Client Host - Sydney Trust Boutique role at Herms1 week ago Be among the first 25 applicantsJoin to apply for the Full Time Client Host - Sydney Trust Boutique role at HermsGet AI-powered advice on this job and more exclusive features.A creator, artisan and seller of objects since 1837, Herms is a family-owned French house underpinned by exceptional know-how passed down from generation to generation.Herms asserts its uniqueness by combining creative freedom with a constant quest for the finest materials and by offering challenging and meaningful roles consistent with the values of craftsmanship that guide the house.The OpportunityAs our Client Host you will be the Client Service Ambassador of the boutique. Embodying the service values of the house, you will extend exceptional hospitality whilst ensuring our services compliment the Client experience.Reporting to the Maison Host, your responsibilities will include but are not limited to:Customer ServiceManage and support all private client appointments in the boutique whilst ensuring all client services tools are well managed.Overseeing floor operations so that all clients are attended to, this includes queue, appointment and in-store waiting time management.Offering an exceptional first impression as you greet clients when they enter the boutique and while guiding them through the boutique.Leading boutique tours, providing architectural, historical and relevant information.Engaging with clients on the floor and introducing them to relevant team members.Extending service gestures including but not limited to client requests, repairs, online pickups, product adjustments and client resolutions for service issues.Ensure the store and private client areas are always clean and perfectly presented.Sales SupportSupport the maintenance of visual merchandising on the floor, in-store animations and clientelling activities.Working with the Service Liaison, offer beverage and refreshment service and ensure all dry and wet bars in the boutique are well stocked and replenished for client appointments.Liaise with security team, offering direction and advice where necessary.Private Client Area ManagementWith the Maison Host, review and manage the booking of the private client areas in the boutique.With the Service Liaison and Sales Associates, prepare and organise the private client areas ahead of any appointments.Keep accurate records of client appointments and update changes accordingly.Provide support to the Client appointment by offering sales tools where necessary.Internal LiaisonReport any external activity of the boutique to the Management team.Identify areas of improvement and share ideas and best practices.Inform management about potential client complaints.About YouPrevious customer service experience is preferred with a high standard of presentation, interpersonal skills and grooming. You will be a team player and embody the values of the Herms House. You will possess strong communication skills. You will be able to quickly adapt to an ever-evolving, rapid moving retail environment whilst maintaining professionalism and ensuring the delivery of exceptional client service to our clientele. You will be passionate about our creations whilst also sensitive to the craft and identity of our Maison.This is a fantastic opportunity and your chance to join a dedicated, well-rounded team within the Herms Maison.If this sounds like you, we invite you to apply and request that you address the following questions in your cover letter:What is your motivation to apply for Herms?What do you know about Herms?If you were an Herms piece, what would you be and why?"A creator, artisan and seller of high-quality objects since 1837, Herms is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Herms cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal mtiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionDesign, Art/Creative, and Information TechnologyIndustriesRetail Luxury Goods and JewelryReferrals increase your chances of interviewing at Herms by 2xSign in to set job alerts for Host roles.Millers Point, New South Wales, Australia 1 day agoMillers Point, New South Wales, Australia 1 day agoIn-Person Event Host - Sydney, AustraliaSydney, New South Wales, Australia 9 months agoMillers Point, New South Wales, Australia 1 day agoMillers Point, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 weeks agoMillers Point, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 weeks agoBar Supervisor| Infinity at Sydney TowerSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoPromotions Host - Mounties Group Mount Pritchard, NSWMount Pritchard, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 21 hours agoSydney, New South Wales, Australia 3 weeks agoExpression of Interest - 1st or 2nd Year Apprentice Chef (The Greater Sydney Area)Sydney, New South Wales, Australia 6 months agoSurry Hills, New South Wales, Australia 3 weeks agoRyde, New South Wales, Australia 3 months agoFront of House Boutique Host (Luxury Jewellery)Sydney, New South Wales, Australia A$65,000.00-A$80,000.00 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoCarlingford, New South Wales, Australia 3 days agoCertificate III in Landscape Construction ApprenticeshipsSydney, New South Wales, Australia 7 months agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia A$110,000.00-A$120,000.00 2 weeks ago1st or 2nd Year Apprentice Chef | Northern BeachesManly, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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