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Direct message the job poster from Abercrombie & Kent AustraliaHuman Resources Advisor - Abercrombie and Kent AustraliaCome and join one of the world''s leading luxury travel brandsAbercrombie & Kent is the worlds leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 2,500 staff in over 55 offices in more than 30 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.The RoleA&K is seeking a full-time travel Operations Specialist to join our destination management team. The Operations Specialist will provide administrative support to the Travel Specialist team to deliver a seamless travel experience for clients travelling to Australia and New Zealand.This is an excellent opportunity for an aspiring travel professional who is looking to be part of a dynamic and high performing team, responsible for providing administrative and operational support for our destination management team and assisting in the creation of inspirational travel experiences.Key Responsibilities include, but are not limited to:Confirm and reconfirm all services in an accurate and timely mannerManage supplier release back datesManage correspondence from suppliers and respond/action/file accordinglyAssist the Destinations Management Team with chasing up outstanding client information/details to finalise file confirmation/reconfirmation.Assist with accurate and timely production of quote this can include sourcing rates and production of the proposal document to ensure 100% correctness in line with agreed turnaround times.Liaising with the Product Manager on any rate discrepancies with suppliers.Loading quotes into out in-built system once a booking confirms in an accurate and timely mannerPrincipal contact for all guides, including confirming bookings and managing expenses and invoicesWork with the product team to ensure all suppliers within bookings have current liability Insurance and meet Health & Safety audit requirements.Assist with financial tasks including, pre-payments to suppliers, and supplier invoice queries.Produce final documentation and guide letters at a high level of standard, within set source market timeframesHandle on-ground changes, including liaising with client and amending services accordingly in conjunction with your assigned travel specialist and/or the Guest Relations department.Other ResponsibilitiesAssist with overflow tasks during busy periods including but not limited to; checking availability, additional itinerary and product research as directed by your buddy travel specialist.Attend meetings and product training sessions (including out of normal office hours, external etc.)Represent A&K on educational trips, trade shows, hosted agent educational trips and functions outside work hours when required.The successful applicant will haveRecent tourism qualifications or previous experience in the travel industryPrevious experience in a support role in tourism or events preferredExperience working with or an excellent product knowledge of Australia and New Zealand is desirable.Proficient in Microsoft Office (Word, Excel, PowerPoint & Outlook)Experience using an in-house Reservations System (Travel Studio experience would be considered an advantage)Committed to the highest level of customer service.High degree of attention to detail.Excellent communications skills both written & verbalTeam player is a must with an enthusiastic approach to the job.Willingness to take on challenges.Strong time management skills are essential.Ability to work under pressureAbility to prioritise & work in a demanding environmentWhy work for A&K Travel Group?Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures.What you can expect with A&K:Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team.Supportive environment that will make you proud to work for A&K Travel GroupInvestment in our staff with both in-house and external training opportunitiesOpportunity to progress your career, not just in Australia but as part of our global business3 extra Wellbeing leave days per year (in addition to your Annual and Personal Leave entitlements)Paid Parental leave 18 weeks at full payWork in the enviable CBD office location close to public transportEmployee Assistance Program (EAP)Monthly Birthday celebrationsOpportunity to work from home as part of our hybrid working from home/office modelStaff discounts and Travel Benefit programAn organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint.We''re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.If you meet the selection criteria and have appropriate work rights, we would love to hear from you. 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