Job Title

Client Specialist Officer. Permanent Full Time - Flexible LocationApply now Job no: 505193Employment type: Full TimeLocation: SydneyCategories: Administration/Customer Service, Aged CareAbout theOrganisationEnhance the lives of older Australians by joining the Life Without Barriers team. Guided by every clients individual needs and interests, our personalised in-home Aged Care services focus on empowering every person to maintain their home comforts, health, and connections within their community.Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.We want to employ people who reflect the diversity of our clients to ensure we can support each client''s individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.About the RoleAs the first point of contact for all calls and emails received by Life Without Barriers current and potential aged care clients, you will be responsible for responding in a professional, efficient and timely manner, resolving queries or escalating and triaging calls as appropriate.The successful candidate will have previous experience within a contact centre or call centre, strong verbal communication and customer service skills, experience in effectively handling a high volume of queries and a passion for putting these skills towards supporting elderly Australians.This is a permanent full time position that can be based anywhere within our national footprint with flexible hybrid work from home arrangements. Our Client Engagement line is open between 8am to 6pm (AEST) however there may be a need to work between the hours of 6:30am to 6pm (AEST) on a rotating basis.Key ResponsibilitiesRespond to incoming client calls and emails professionally and efficientlyEscalate or triage calls to the relevant person as appropriateLog all calls and queries for record keeping and analysis purposesReceive client referral requests and ensure necessary documentation is completedAssist with completion of program specific documentation for service delivery and allocationEnsure client database in up to date with information receivedProvide administrative support to the team as requiredSkills & ExperiencePrevious customer service experience within a contact centre or call centreRelationships focused with strong interpersonal skillsAbility to handle a high volume of queries including complaintsStrong verbal communication to support our aged care clients over the phoneHigh level written communication and computer literacy for responding to email enquiries, data entry and remediationExperience within aged care or community services will be highly regardedSuccessful candidates will be required to clear probity checks including a National Criminal History Record Check.Do work that matters and have a positive impact on the lives of vulnerable peopleUp to $15,900 of your annual salary tax free through Salary PackagingMonthly rostered days offFlexible working arrangements, including work from homeJoin an organisation that champions diversity, inclusivity and equalityAccess to Fitness PassportHow to ApplyInclude your resume and covering letter in one document, click Apply and follow the prompts. For any enquiries, please contact Kestra Caller at recruitment@lwb.org.auCandidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit for information on our access and inclusion work and how to contact us directly.Applications close at midnight on Sunday the 22 nd of June #J-18808-Ljbffr