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Join to apply for the Houseperson role at MCR Hotels1 day ago Be among the first 25 applicantsJoin to apply for the Houseperson role at MCR HotelsGet AI-powered advice on this job and more exclusive features.Hilton Garden Inn Cleveland DowntownSECTION ONE: MCR Universal Role StandardsExecutive SummaryCLEANLINESS and FRIENDLINESS!Hilton Garden Inn Cleveland DowntownSECTION ONE: MCR Universal Role StandardsExecutive SummaryCLEANLINESS and FRIENDLINESS!The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.AREAS OF EXCELLENCEHappy GuestsSpotless CleanlinessProduct Consistency & QualityTeamworkDuties and ExpectationsHappy GuestsGuest Relations: Greet guests happily upon arrival and throughout their stay with a smile.Name Use: Use the guests names whenever possible, ensuring they feel properly welcomed.Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.Events: Awareness and support for all groups and events at the hotel.Technology: Understanding of relevant technology for each role.Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.Spotless CleanlinessSparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.Hospitality While Cleaning:Always greet every guest happily with a smile, by name if possible, while cleaning.Product Consistency & QualityChecklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.TeamworkCommunication: Communication between Team Members should be clear, honest, and professional.Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCRs guests.Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.SECTION TWO: Houseperson, Role Specific Duties and ExpectationsOther Duties And ExpectationsLuggage Handling: Store and retrieve luggage or packages for guests in storage areas, as needed.Cleaning and Trash Management:Clean and maintain the guest hallways, stairwells, service areas and ice rooms. Collect trash from all exterior garbage receptacles, as well as picking up trash and debris from the parking lot, swimming pool area and common grounds. All front and back of house areas should be well-organized and clean. Collect trash and soiled linen from the housekeepers and deliver to laundry room.Furniture Upkeep: Monitor placement and condition of public space furniture, report issues to management.Restocking: Maintain stock levels in guest floor linen closets and guest amenities. Replenish amenities and supplies in assigned guestrooms. Stock and maintain housekeeping cart.SECTION THREE: Success MetricsHappy GuestsManagement Performance RatingsGuest Satisfaction Scores/Intent to ReturnSpotless CleanlinessGM/AGM Spot ChecksLeadership Walk-throughs (RVP, etc.)Guest Ratings/ReviewsProduct Consistency & QualityChecklist TrackingManagement Performance RatingsGuest RatingsTeamworkManagement Performance RatingsSECTION FOUR: Qualifications & RequirementsQualifications & RequirementsExperience in a hospitality, service, consumer-facing franchise or related field preferred.Can-Do Attitude: Must have a positive attitude and willingness to learn.Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.Handle Pace and Pressure: Must work well in stressful, high-pressure situations.Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.Communication Skills: Must be able to convey information and ideas clearly.Hospitality and Guest Service: Must have a desire to serve all guests.Age Requirement: Must be 18 years of age or older to perform this job.Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.Breaks: Clock in/out for breaks at the designated time on your schedule.Call Outs:Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.Physical Working Demands & Working EnvironmentThe physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to carry out physical working demands such as:Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.Kneeling: Bending legs at knee to come to rest on one or both knees.Crawling: Moving about on hands and knees or hands and feet.Standing: Remaining upright on the feet, particularly for sustained periods of time.Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.Lifting: Carrying certain housekeeping items such as linens, trash, or vacuums.NoteThis job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.This document does not create an employment contract, implied or otherwise, other than an at-will relationship.Our CompanyMCR is the 3rd-largest hotel owner-operator in the United States.Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.MCR was named one of Fast Companys 10 Most Innovative Travel Companies of 2020.MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.For the TWA Hotel at New Yorks JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIAWhat we offer/Whats in it for you?Hotel DiscountsWeekly PayPaid Time OffRetirement OptionsReferral bonusesCareer advancement & upward mobilityHealth, Dental, Vision Insurance- available after 30 days of employment for full-time team membersSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesReal Estate and Equipment Rental ServicesReferrals increase your chances of interviewing at MCR Hotels by 2xSign in to set job alerts for Housekeeper roles.Residence Inn Cleveland Beachwood Housekeeper - Room AttendantMiddleburg Heights, OH $14.00-$24.50 1 week agoNorth Olmsted, OH $14.50-$15.85 3 weeks agoNorth Olmsted, OH $14.50-$15.85 3 weeks agoGreater Cleveland $13.00-$15.00 2 months agoHousekeeping - Full Time - $500 Sign On BonusNorth Lawrence, OH $12.00-$14.00 1 week agoHousekeeping Supervisor - Hilton Cleveland DowntownWere unlocking community knowledge in a new way. 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