Job Title

About the roleAs a Guest Service Agent at Hotel Marvell'' in Byron Bay, NSW, you will be responsible for providing exceptional customer service and ensuring a seamless stay for all our guests. This full-time role is crucial in delivering an unparalleled hospitality experience and contributing to the overall success of our hotel.What you''ll be doingWelcome and register guests upon arrival, ensuring a smooth check-in processAssist guests with enquiries, requests and concerns, addressing them in a timely and professional mannerProcess payments, handle cash and credit card transactions accuratelyMaintain a thorough understanding of hotel facilities, services and local area knowledge to recommend activities and dining optionsLiaise with other hotel departments to coordinate guest requirements and ensure a cohesive guest experienceContribute to the overall cleanliness and presentation of the hotel lobby and public areasPerform other duties as required to support the Front Office and Guest Services teamWhat we''re looking forPrevious experience in a customer-facing role, preferably within the hospitality industryStrong communication and interpersonal skills, with the ability to engage with guests from diverse backgroundsExcellent problem-solving and decision-making abilities to handle guest inquiries and concerns effectivelyProficient in using hotel management software and computer systems (PMS)A genuine passion for providing exceptional customer service and creating memorable guest experiencesAbility to work collaboratively as part of a team and contribute to a positive work environmentFlexibility to work various shifts, including evenings, weekends and public holidaysAvailability to commence within the coming weekWhat we offerAt Hotel Marvell'', we are committed to supporting our employees'' growth and well-being. In addition to a competitive salary, we offer a range of benefits, including:Comprehensive training and development opportunitiesDiscounted accommodation and dining ratesSubsidised meals during shiftsAccess to our employee wellness program, including fitness classes and health assessmentsOpportunities for career progression within the companyAbout usHotel Marvell'' is a premier hospitality destination, located in the heart of the vibrant Byron Bay community. With our stunning beachfront location, modern amenities and exceptional customer service, we strive to create unforgettable experiences for our guests. Join our team and be a part of our continued success and growth.Apply now to become our next Guest Service Agent at Hotel Marvell''.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:How many years'' experience do you have as a guest services agent? Which of the following statements best describes your right to work in Australia? Do you have customer service experience? What''s your expected annual base salary?Experienced Local Housekeepers & Maintenance persons requiredGAONINE PTY LTDByron Bay, Lismore & Far North Coast NSW22d agoShift Manager FT - YHA Cape Byron & Byron BayByron Bay, Lismore & Far North Coast NSW11d agoReflections HolidaysLennox Head, Lismore & Far North Coast NSW6d agoWhat can I earn as a Guest Services Agent #J-18808-Ljbffr