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Join to apply for the Assistant Front Office Manager role at Stamford Plaza Melbourne1 day ago Be among the first 25 applicantsJoin to apply for the Assistant Front Office Manager role at Stamford Plaza MelbourneGet AI-powered advice on this job and more exclusive features.Rotating shifts including morning, afternoons, nights and weekendsPermanent full time positionRotating shifts including morning, afternoons, nights and weekendsJoin the Front Office Team at Stamford Plaza MelbourneAbout Stamford Hotels And ResortsStamford Hotels and Resorts, a part of the Stamford Group, manages the Groups portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.About The RoleReporting to the Front Office Manager, we seek a friendly professional with a warm and engaging attitude to welcome our guests into the iconic Stamford Plaza Hotel, as our first impression maker we seek a mature leader with a service driven passion for hospitality.Core Functions Of Your RoleThe ideal candidate will possess strong hotel management experience within a premium environment and have demonstrated ability to drive successful operations by partnering with various departments, in a fast-paced and dynamic environment, maximising profitability of venue areas.Manage Front Office and Reservations operations to deliver seamless guest interactions in line with standard procedures and service excellenceImplement and drive successful service strategies that align with the department KPIs & goalsOversee and audit the standards and operations of the reservations departmentEnsure web site booking process is maintained up-to-date and functionalManage effective rostering that aligns with wage budgets and staff competencies to uphold daily operationsEmbed and improve a guest-first culture and support and coach to constantly uplift team capability and accountabilitiesSchedule team training, track performance management, onboarding and recruitment activities in conjunction with Human ResourceControl and manage daily hotel inventory, as well as monitoring room availability and upselling initiativesEnsure operational data, guest stays and entitlements are accurate and correctly actioned in systemsAdministration and reporting, including delivering key information to relevant departments regarding special events and group movementsManaging escalations and complaints effectively, ensuring customer experience is not jeopardisedManage concierge dutiesManage emergency situations and give first response to medical situationsUndertake regular security inspections of the hotel premisesActively drive in depth handover meetings, where issues are handed over to the next shift to ensure continuity of service and a resolveManage staff rosters, tardiness, absences, leave accruals and professionally manage team underperformanceAbout YouA qualification in Hospitality Management (desirable)Current RSA, First Aid Certification and a current drivers license (desirable)Experience as a Fire Warden and First Aid Officer (desirable)Experience with hotel booking systems preferably Opera (desirable)Excellent communication skills (both written & verbal)Excellent problem-solving skillsStrong leadership skills with the ability to motivate employees to deliver a high standard of serviceCommitment with flexibility to work mornings, evenings, weekends and public holidaysHave legal requirements to live and work unrestricted in AustraliaBenefits & PerksDiscounted meals and non-alcoholic beveragesSupplied meals during allocated rostered shiftsComplementary dry-cleaning allowanceCareer growth opportunitiesHow To ApplyIf you have the experience, we''ll give you the opportunity.Please submit a cover letter and resume. We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview.No recruitment agencies please.Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination on any protected basis, covered under applicable law.#spmApply NowSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at Stamford Plaza Melbourne by 2xGet notified about new Assistant Front Office Manager jobs in Melbourne, Victoria, Australia.Front Desk Manager Assistant Club Med ResortMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 5 days agoOvernight Guest Services Officer Front OfficeOvernight Guest Services Officer Front OfficeMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 days agoOvernight Guest Services Officer Front OfficeMelbourne, Victoria, Australia 2 weeks agoFront Office Supervisor - Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoSorrento, Victoria, Australia 1 month agoMelbourne Airport, Victoria, Australia 3 days agoSouth Melbourne, Victoria, Australia 4 days agoWest Footscray, Victoria, Australia 4 days agoManager or Senior Manager - Stamp Duty SpecialistMelbourne, Victoria, Australia 3 days agoDuty Manager - Coles Supermarkets - CraigieburnCraigieburn, Victoria, Australia 2 days agoRowville, Victoria, Australia 3 weeks agoBalwyn North, Victoria, Australia 20 hours agoSouth Morang, Victoria, Australia 2 weeks agoCasual Gallery Assistant and Duty ManagerMelbourne, Victoria, Australia A$51.91-A$51.92 2 weeks agoCasual Gallery Assistant and Duty ManagerMelbourne, Victoria, Australia A$51.91-A$51.92 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 days agoWere unlocking community knowledge in a new way. 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