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Join to apply for the Restaurant Manager - Atria Signature Restaurant role at The Ritz-Carlton, MelbourneJoin to apply for the Restaurant Manager - Atria Signature Restaurant role at The Ritz-Carlton, MelbourneGet AI-powered advice on this job and more exclusive features.Nestled on Level 80 of The Ritz-Carlton, Melbourne, Atria is our signature restaurant offering breathtaking panoramic views over the Melbourne CBD skyline. At Atria, elevated dining is more than just a location its a philosophy. With a commitment to crafting unforgettable experiences that reflect The Ritz-Carlton legacy of refined luxury, Atria invites seasoned hospitality leaders to be part of something truly extraordinary.We are currently seeking a Full-Time Restaurant Manager to lead this iconic venue. As Restaurant Manager, you will lead by example orchestrating seamless service, cultivating a culture of excellence, and empowering your Ladies and Gentlemen to anticipate the unexpressed wishes of our guests. With a keen eye for detail, strong business acumen, and an innate sense of luxury hospitality, you will oversee daily operations, drive guest engagement, and collaborate closely with culinary and hotel leadership to elevate Atria as one of Melbournes premier dining destinations.CORE WORK ACTIVITIESManaging Day-to-Day OperationsOversee daily restaurant operations, ensuring service excellence from opening to closeLead, coach and inspire the Ladies & Gentlemen to deliver refined, anticipatory hospitalityCoordinate closely with the culinary and sommelier teams to ensure menu and beverage knowledge is executed at the highest standardMonitor floor presence to engage with guests, resolve concerns, and personalise dining experiencesManage reservations, guest flow, and floor plans to optimise seatings and service deliveryConduct line-ups, and ensure team alignment on Commitment to Quality, VIP guests, special events, and service prioritiesEnsure compliance with health, safety, and brand standards across all touchpointsCollaborate with the Director of F&B on strategic planning, promotions, and performance metricsSupport inventory management, ordering, and cost control in alignment with financial goalsOversee training and development of team members to uphold The Ritz-Carlton Gold StandardsLeading Food and Beverage TeamUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.Encourages and builds mutual trust, respect, and cooperation among team members.Serves as a role model to demonstrate appropriate behaviors.Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.Develops specific goals and plans to prioritize, organize, and accomplish your work.Ensures and maintains the productivity level of employees.Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.Ensures compliance with all applicable laws and regulations.Ensures compliance with food handling and sanitation standards.Ensures staff understands local, state and Federal liquor laws.Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.Establishes guidelines so employees understand expectations and parameters.Monitors alcohol beverage service in compliance with local lawsEnsuring Exceptional Customer ServiceProvides services that are above and beyond for customer satisfaction and retention.Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.Empowers employees to provide excellent customer service.Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.Handles guest problems and complaints.Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.Ensures corrective action is taken to continuously improve service results.Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).Managing and Conducting Human Resource ActivitiesProvides guidance and direction to subordinates, including setting performance standards and monitoring performance.Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.Ensures employees are treated fairly and equitably. Strives to improve employee retention.Ensures employees receive on-going training to understand guest expectations.Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.Strives to improve service performance.Ensures recognition is taking place across areas of responsibilityAdditional ResponsibilitiesProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.Analyzes information and evaluating results to choose the best solution and solve problems.Assists servers and hosts on the floor during meal periods and high demand times.Recognizes good quality products and presentations.Supervises daily shift operations in absence of Assistant Restaurant Manager.Oversees the financial aspects of the department including purchasing and payment of invoice.Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friendsBe part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday monthGrow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International groupGenuine care for associates physical, emotional and financial wellbeing through our Employee Assistance ProgramOpportunity to receive Employee Referral Incentives and get paid for working with your friendThe Ritz-Carlton Hotel is part of Marriott International''s Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at rc.melrz.hr@ritzcarlton.com.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionManagement and Business DevelopmentIndustriesHospitalityReferrals increase your chances of interviewing at The Ritz-Carlton, Melbourne by 2xGet notified about new Restaurant Manager jobs in Melbourne, Victoria, Australia.Greensborough, Victoria, Australia 4 days agoEast Melbourne, Victoria, Australia 1 day agoChadstone, Victoria, Australia 1 week agoMoonee Ponds, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 week agoRestaurant Manager Altis, Marvel StadiumMelbourne, Victoria, Australia 1 week agoEast Melbourne, Victoria, Australia 2 weeks agoKeysborough, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoMornington, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 5 days agoBentleigh, Victoria, Australia A$100,000.00-A$130,000.00 3 weeks agoDandenong, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMulgrave, Victoria, Australia 22 hours agoDoncaster, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 days agoMoonee Ponds, Victoria, Australia 1 week agoTaylors Lakes, Victoria, Australia 2 weeks agoGeneral Manager of Strategic Partnerships - BDMeadow Heights, Victoria, Australia 3 weeks agoBroadmeadows, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 1 month agoBar and Restaurant Supervisor | Exclusive Collection (M/W) Club Med ResortMelbourne, Victoria, Australia 5 days agoCampbellfield, Victoria, Australia 2 days agoMelbourne, Victoria, Australia A$72,800.00-A$78,200.00 1 week agoMelbourne, Victoria, Australia 4 days agoAssistant Restaurant Manager - Roxburgh Park DTRoxburgh Park, Victoria, Australia 1 week agoFrankston, Victoria, Australia 1 month agoWere unlocking community knowledge in a new way. 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