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Join to apply for the Order Administration Support (Bilingual Japanese/English) role at Trimble Inc.1 week ago Be among the first 25 applicantsJoin to apply for the Order Administration Support (Bilingual Japanese/English) role at Trimble Inc.Your Title: Order Administration Support (Bilingual Japanese/English)Job Location: Hybrid - Perth or Hybrid Chatswood - SydneyOur Department: CorporateAre you bilingual in Japanese and English and wanting to work in a global team for a tech organisation that is renowned for our outstanding company culture?What You Will DoAs an Order Administration Support, you will be an essential part of the order-to-cash cycle responsible for supporting APAC business divisions, specifically Japanese speaking, by creating, managing and maintaining an accurate record of our global customer database. Your role involves collaborating with various departments, including sales, customer service, logistics, and finance, to ensure a seamless order-to-cash process. You will play a critical role in maintaining customer satisfaction, business division support, trade and revenue compliance and contributing to Trimbles overall success.Job ResponsibilitiesCustomer Data Management: Help manage the creation, maintenance, and accuracy of customer master records in our database. This includes capturing and revising relevant information such as contact details, billing and shipping addresses, and other pertinent data to ensure information is up-to-date.Data Validation: Identify and rectify discrepancies, inconsistencies or duplications in the system.Process Improvement: Make recommendations to team leadership where there are inefficiencies or opportunities for possible improvements to existing data validation processes.Collaboration: Work with cross-functional teams, including sales, marketing, finance, and customer service to gather and validate customer information. Communicate and interact both professionally and effectively to resolve data-related issues and provide support when required.Compliance: Ensure compliance with company policies and procedures, as well as localization requirements when applicable, related to customer data and data privacy.Escalation: Escalate unresolved or complex cases to team leadership for assistance.Customer Satisfaction: Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and contributing to a positive overall customer experience.Complex Merge Cases: Analyze & make decisions about whether or not to merge accounts in complex situations. Work to get appropriate approvals and process the merges when appropriate, or offer alternative solutions so there is a positive outcome for the customer.System Enhancements: Actively participate in system enhancement projects and initiatives related to customer master data management, including testing and providing feedback as necessary.What Skills & Experience You Should BringFluent in Japanese & English (reading, writing & speaking)Strong familiarity with and understanding of Japanese cultureHigh level of integrity and commitment to maintaining data confidentialitySome experience in customer data management or a similar role, preferably in a large-scale organization, with strong customer service and data entry experience is highly preferred.Some experience using customer relationship management (CRM) systems and other data management tools is highly preferred.Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus.Strong attention to detail and ability to handle large volumes of data accuratelyAdvanced problem-solving and trouble-shooting capabilitiesAnalytical mindset with the ability to identify data patterns and trendsDemonstrated strong organizational skills and the ability to prioritize tasks effectivelyAdaptability: Willingness to adapt to changing business needs and a fast-paced environment.Information About Your LocationYou can work from either our office (hybrid) in Perth 6018, Western Australia or our office (hybrid) Chatswood, Sydney. Enjoy our outstanding family healthcare coverage and access to our Employee Stock Purchase Plan (ESPP). Work in a fun and collaborative environment in a company who wins awards for our outstanding company culture.About TrimbleDedicated to the worlds tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.comTrimbles Inclusiveness CommitmentWe believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.Trimbles Privacy PolicySeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Trimble Inc. by 2xGet notified about new Order Specialist jobs in Greater Perth Area.Perth, Western Australia, Australia 1 week agoBalcatta, Western Australia, Australia A$75,000.00-A$79,000.00 2 weeks agoPerth, Western Australia, Australia A$80,000.00-A$85,000.00 3 weeks agoPerth, Western Australia, Australia 1 day agoWelshpool, Western Australia, Australia 1 week agoPerth, Western Australia, Australia A$80,000.00-A$85,000.00 3 weeks agoWelshpool, Western Australia, Australia 3 weeks agoWelshpool, Western Australia, Australia 4 days agoPerth, Western Australia, Australia 4 days agoProject and Order Manager - Team Lead APPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 3 days agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 2 weeks agoCanning Vale, Western Australia, Australia 2 weeks agoCustomer Service, Mishandled Baggage (Perth Airport)Perth Airport, Western Australia, Australia 1 week agoCanning Vale, Western Australia, Australia A$85,000.00-A$90,000.00 3 weeks agoOsborne Park, Western Australia, Australia 1 month agoPerth, Western Australia, Australia 1 day agoOsborne Park, Western Australia, Australia 1 month agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 19 hours agoAdministration Opportunities - Expression of InterestPerth, Western Australia, Australia 22 hours agoPerth, Western Australia, Australia 3 days agoCanning Vale, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 month agoPerth, Western Australia, Australia 3 days agoPerth, Western Australia, Australia 3 days agoPerth, Western Australia, Australia 4 months agoShenton Park, Western Australia, Australia 3 weeks agoPerth, Western Australia, Australia 9 months agoPerth, Western Australia, Australia 1 day agoPerth, Western Australia, Australia 1 day agoPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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