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Get AI-powered advice on this job and more exclusive features.Ace Hotel / Atelier Ace provided pay rangeThis range is provided by Ace Hotel / Atelier Ace. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay range$75,500.00/yr - $75,500.00/yrDirect message the job poster from Ace Hotel / Atelier AceAbsorb the abundance. Ace Hotel Sydney seeks kind, curious and industrious humans to join our family.Ace Hotel Sydney is our first-ever spot in Australia, inhabiting an historic building set in the verve of Surry Hills. Inspired by the neighborhoods vibrant rhythm, Ace Sydney is home to a bustling public Lobby alive nearly nightly with DJs and performers, a rebellious art program and sunken lounge just off the Lobby bar. Weve also got three distinct restaurants led by award-winning culinary pros. Now all we need is you.Joining our team means more than just working at one of Sydney''s iconic venues. It''s about becoming a key player in a community-driven, creative, and original team.Here''s what you can look forward to:Exceptional Work Environment: Be part of one of Sydney''s best new venues.Team Emphasis: Join a team that values community, originality, and creativity.And that''s not all! Enjoy attractive staff benefits, including:Generous Discounts: 50% discount for you and 6 friends across all Ace Sydney food & beverage outlets (Kiln, Lobby, Loam, Good Chemistry).Global Room Rate Discounts: Benefit from exclusive discounts on Ace accommodations worldwide.Retail Perks: Access special discounts on Ace retail products.Work with Friends Bonus: Recommend a friend to work with us at Ace Sydney and receive a $300 bonus when they hit the 90-day mark.Reward & Recognition: We offer a variety of programs and events designed to celebrate and acknowledge the hard work and dedication of our team.Health & Wellbeing: Your wellbeing is our priority, with initiatives that support a healthy work-life balance, including access to a superior Employee Assistance Program (EAP).Community Engagement: We encourage giving back to the community by providing dedicated volunteer leave for employees to support causes they care about.Convenience & Perks: Enjoy the benefit of discounted staff parking, making your commute easier and more affordable.The GigAs Duty Manager at Ace Hotel Sydney, youll be leading the daily charge across Front Office operations for 255 roomskeeping things smooth, upbeat, and always guest-first. Youll manage a team of front-facing legends, tackling curveballs and ensuring every guest experience is seamless from check-in to check-out.Lead the daily operations of the Front Office, including reception, bell services, and guest experienceSupervise, coach, and support Guest Service Agents, Front Office Supervisors, and Bell StaffOwn guest escalations and turn challenges into five-star resolutionsCoordinate daily rosters and manage shift coverage in collaboration with the Director of RoomsTake charge during emergency situations as Chief Warden, ensuring guest and team safetyOversee hotel retail offerings, including stock levels, sales performance, and monthly auditsDeliver and organise training to ensure team members are well-versed in service standards and hotel proceduresFoster team culture, lead by example, and contribute to an inclusive and positive workplaceMaintain accurate records, daily reports, and staff compliance with WHS and liquor licensingAbout YouYoure a natural leader with strong hotel know-how, cool under pressure, and always ready to support the team around youYou thrive in a people-first environmentPrevious experience as a Front Office Supervisor or Duty Manager in a hotel environmentProven ability to manage and mentor a team in a fast-paced settingStrong communication and interpersonal skillsyou handle issues with confidence and careSkilled at prioritising tasks and keeping operations running smoothly under pressureBig-picture thinker with a strong eye for detail and processAlways guest-focused, with a positive attitude and a passion for creating a welcoming environmentCommitted to building and maintaining a healthy team cultureFlexible to work a rotating roster including weekends, evenings, and public holidaysAce Hotel acknowledges the Gadigal people of the Eora Nation, the Traditional Custodians of this land. As one of the oldest living cultures on earth, we celebrate their age-old connections to Country along with the knowledge, determination, patience and generosity of all First Nations people. Past, present and future, this is Aboriginal land.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and Customer ServiceIndustriesHospitality and Hotels and MotelsReferrals increase your chances of interviewing at Ace Hotel / Atelier Ace by 2xSign in to set job alerts for Front Office Manager roles.Sydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 4 weeks agoMillers Point, New South Wales, Australia 1 month agoBankstown, New South Wales, Australia 1 week agoAssistant Front Office Manager | The DarlingPyrmont, New South Wales, Australia 2 weeks agoBankstown, New South Wales, Australia 1 week agoFront Desk Manager Assistant Club Med ResortSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 5 days agoDarlington, New South Wales, Australia 2 days agoEVT - Rydges North Sydney; Front Office ManagerNorth Sydney, New South Wales, Australia $75,000.00-$80,000.00 3 days agoNewington, New South Wales, Australia 1 week agoSt Marys, New South Wales, Australia 1 day agoManly, New South Wales, Australia 1 week agoManly, New South Wales, Australia 3 months agoDuty Manager - Novotel Sydney City CentreManly, New South Wales, Australia 3 months agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 3 days agoPyrmont, New South Wales, Australia 3 days agoRockdale, New South Wales, Australia 23 hours agoDuty Manager - The Sebel Sydney Martin PlaceAssistant Manager - Narrabeen Sands HotelIngleside, New South Wales, Australia 4 days agoManly, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 days agoManly, New South Wales, Australia 1 week agoWere unlocking community knowledge in a new way. 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