Job Title

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from KuCoin ExchangeWe are looking for a dedicated Customer Support Specialist to join our team and deliver outstanding service to our global user base. In this role, you will address customer inquiries, resolve issues, and ensure a seamless experience for our clients in the cryptocurrency industry.Key Responsibilities:Respond promptly to customer inquiries, providing accurate solutions and exceptional service.Resolve customer issues efficiently to ensure high levels of satisfaction.Assist customers with account management, transactions, and technical troubleshooting.Stay informed about KuCoins products, services, and industry trends to provide up-to-date support.Collaborate with team members and cross-functional departments to address complex customer issues.Provide feedback to management on recurring customer concerns and suggest process improvements.Qualifications:Education: Bachelors degree or higher in a relevant field (e.g., Business, Finance, Information Technology).Experience: Prior experience in customer service, ideally within the cryptocurrency or financial services industry.Customer Focus: Strong commitment to delivering excellent customer experiences.Adaptability: Ability to thrive in a dynamic, fast-paced environment and manage changing priorities.Collaboration: Proven ability to work effectively with teams and other departments.Shift Work: Willingness to work rotational shifts, five days a week.Preferred Skills:Knowledge of cryptocurrency markets or blockchain technology.Experience with customer relationship management (CRM) tools.Proficiency in written and spoken EnglishSeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceReferrals increase your chances of interviewing at KuCoin Exchange by 2xSign in to set job alerts for Customer Support Specialist roles.Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 14 hours agoTeam Lead, Customer Support | TNG DigitalWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 19 hours agoKota Damansara, Selangor, Malaysia 1 week agoCustomer Support Agent (CSA), Contact CentreWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoCustomer Service Representative (Nationwide)WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800.00-MYR4,000.00 4 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month agoWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months agoWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800.00-MYR4,000.00 4 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days agoCustomer Service Representative - UK HoursKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,800.00 2 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,800.00 2 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 15 hours agoExecutive, Administration - Pre-Owned VehicleKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800.00-MYR4,000.00 4 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month agoPetaling Jaya, Selangor, Malaysia 7 months agoKota Damansara, Selangor, Malaysia 23 hours agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,999.00-MYR4,000.00 4 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800.00-MYR4,000.00 4 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800.00-MYR4,000.00 4 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr