Join to apply for the CRM Executive role at SpecsaversJoin to apply for the CRM Executive role at SpecsaversAt Specsavers, we know that to be your best and reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace with a supportive, driven, flexible and inclusive culture.Which is why weve been accredited as a Great Place to Work for the last five years running, and for the second year running, listed as one of Australias Best Places to Work for 2024!Heres a taste of just some of our perks:Quarterly bonus schemeTwo free pairs of glasses each yearOn-site free parkingBirthday leave, Volunteer leave and Paid Parental LeaveFully funded social club provides a wide range of activities throughout the yearSo, if you like the sound of working for a company thats dedicated to improving the lives of both their staff and customers - we think youd look good at Specsavers.The role & teamThe CRM (Customer Relationship Management) Executive role sits within Specsavers world-renowned Marketing department, which works collaboratively with a global brand function. Reporting to the Senior CRM Manager, you will drive customer loyalty to the Specsavers brand by developing and executing targeted communications for existing customers. Your efforts will focus on re-engaging as many previous Specsavers customers as possible through cost-effective CRM activities such as direct mail, email, and SMS. The goal is to achieve both short- and long-term business objectives, increase profitability, foster brand growth, and market share.In this role you will:Understand the broader ANZ CRM Annual Plan and assist in the implementation of the CRM activity plan for the year.Support the execution of the clinical (Recall) and Trade marketing communications to existing customers including planning, briefing, and collaborating with a range of internal and external stakeholders.Work with CRM analytics to develop customer insights, report post-campaign results, and evaluate campaign ROI to optimise performance and future effectivenessCollaborate with Adobe Campaign developers to ensure CRM briefs are understood and to learn about workflow processes and their impact on campaigns outcomes.Continually contribute to the monitoring and evaluation of campaigns to ensure effectiveness and continuous improvement of CRM activity. Help support how we communicate success and insights to the broader marketing team and business.Were seeking an energetic, self-motivated individual to join our dynamic, collaborative, and vibrant team. The ideal candidate will be passionate about driving team success and contributing to our social and engaging work environment. This role is fast-paced and diverse, offering ample opportunities for personal growth, learning, and career advancement. We value our people and are committed to providing a supportive and rewarding workplace.At Specsavers, we believe in adopting a hybrid approach to support our people and the future of work. When not working from an alternate location, you will be based at our support office in Port Melbourne.What we are looking forDemonstrated experience as a Marketing/ CRM professional with relevant experience.Retail related experience is preferred but not essentialHave an analytical mind set with the ability to read, review and respond to customer behaviour to drive campaignsHave experience working on briefs, defining and challenging them, while showcasing your attention to detail and commitment to the process.Possess a strong customer service focus and a high level of interpersonal skills with the ability to build strategic working relationships with a diverse range of people.Have a positive can-do attitude with excellent organisational and time management skills.Have a high attention to detail and the ability to work to budgets and deadlines.Be an enthusiastic and genuine team player.About UsSpecsavers are rated the market leader for eye tests, the retailer of choice for contact lenses and one of the fastest growing hearing providers in Australia and New Zealand. We are on a continual mission to transform eye and hearing health by eliminating preventable vision loss and blindness, including Glaucoma and Diabetes, through improved prevention and early detection, as well as providing accessible and affordable hearing care.At Specsavers we believe a diverse, inclusive, and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn''t fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life.Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do. We like to think its a fun and positive place to work why not have a look for yourself for the role are required to have current working rights as per, relevant government legislation.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionMarketingIndustriesRetail and Hospitals and Health CareReferrals increase your chances of interviewing at Specsavers by 2xGet notified about new Customer Relationship Management Executive jobs in Melbourne, Victoria, Australia.Customer Relationship Management SpecialistMelbourne, Victoria, Australia 23 hours agoCustomer Relationship Management SpecialistMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 2 days agoMarketing Executive - Brand & Campaigns (Hospitality Focused)Marketing & Asset Executive- Disney Destinations InternationalMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 4 months agoSenior Enterprise Business Development ManagerMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 weeks agoCranbourne, Victoria, Australia 4 weeks agoNunawading, Victoria, Australia 3 days agoMarketing Executive (Fixed-Term Contract)Nunawading, Victoria, Australia 3 days agoMulgrave, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoWere unlocking community knowledge in a new way. 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Job Title
CRM Executive