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3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Lead with purpose in a role where performance meets passion join a niche insurer that protects adventure seekers and inspire your team to deliver exceptional customer experiences.Who will you be working with?Not your standard insurance company, thats for sure. This insurer focuses on a niche industry thats for all different types of outdoor adventurer. Youll join a high performing sales call centre and lead a team of 10-12 customer service operatives to foster a people-centric, customer savvy and results driven culture.As a Sales Call Centre Team Leader youll be passionate about driving a high performance and sales culture to achieve brand revenue, growth and retention targets by setting, monitoring and coaching to clear performance standards and expectations.Benefits to Successful applicant:Competitive salary with access to yearly bonusHybrid working environment with some work from homeOngoing career training and development opportunitiesSignificant discounts on their insurance productsDay off for your birthday!A supportive and collaborative team environmentEmployee Assistance ProgramDuties and responsibilitiesDaily tasks look like the following:Drive performance of the team through setting, monitoring and coaching to service standardsCoordinate and take ownership of daily operational performance across the call centreImplement and conduct regular, effective leadership routines such as 1:1s, group coaching, sales team meetingsLead and develop a customer focused performance cultureProvide support and guidance to customer or process queries as a point of escalation and referralUtilise data and insights to optimise processesWe are looking for someone with:2+ years in a call centre environmentDemonstrated leadership experience and capabilities (in a call centre is highly regarded)Ability to analyse performance and implement coaching methods to improve team productivityInfluencing, negotiation and conflict resolution skills across all stakeholdersAbility to work in a sometimes challenging but always changing enviornmentEnjoy being part of a team and contributing to a positive cultureIf you are interested in this new opportunity, please apply directly, or for a confidential discussion please contactAaron WhiteatFuse Recruitmenton0481 112 033.At Fuse, we specialize in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting, or claims professional looking for your next opportunity, we''d love to hear from you!If you know someone looking for a job, refer them to us and we''ll give you $500* if we find them a new role!#SCR-aaron-white#ChooseFuseSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service, General Business, and ManagementIndustriesInsuranceReferrals increase your chances of interviewing at Fuse Recruitment by 2xSign in to set job alerts for Sales Team Lead roles.Mooloolaba, Queensland, Australia 3 weeks agoMaroochydore, Queensland, Australia 1 month agoMooloolaba, Queensland, Australia 2 months agoSippy Downs, Queensland, Australia 2 days agoShowroom Consultant Chevallum, QueenslandChevallum, Queensland, Australia 2 weeks agoMinyama, Queensland, Australia 1 month agoMaroochydore, Queensland, Australia 1 day agoPalmwoods, Queensland, Australia 1 week agoCaloundra, Queensland, Australia 2 weeks agoMaroochydore, Queensland, Australia 2 weeks agoStore Manager | Sunglass Hut | Mooloolaba, QLDMooloolaba, Queensland, Australia 1 month agoBuddina, Queensland, Australia 2 weeks agoStore Manager | Sunglass Hut | Kawana, QLDKawana Waters, Queensland, Australia 1 month agoSippy Downs, Queensland, Australia 1 month agoSunshine Coast, Queensland, Australia 4 days agoMaroochydore, Queensland, Australia 2 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr