Job Title

Nexia Health Care is a pioneering leader in Australian Health Care, delivering holistic care solutions for children, adolescents and adults seeking neurodevelopmental and mental health services. We are one of the few organisations nationwide offering an innovative multidisciplinary model that integrates paediatricians, psychiatrists, and allied health professionals, ensuring seamless and continuous care for our young clients. At Nexia, we aim to create a community that supports children throughout their entire mental health journey, providing comprehensive services under one roof.We are looking for a dedicated Customer Relationship Officer to join our East Melbourne team and support the smooth operation of our clinic while ensuring our clients and their families receive the highest level of care and customer service.About the RoleAs a Customer Relationship Officer at Nexia Health Care, you will play a key role in managing the daily administrative functions of the clinic and acting as the first point of contact for our clients. Your responsibilities will include:Managing clinician and specialist schedules, appointments, and remindersOverseeing the clinics administrative processes, including billing, insurance claims, and paymentsMaintaining accurate customer records in our CRM systemAssist in converting and processing new referrals through an effective and streamlined intake process, as well as nurturing them along their assessment and therapy programsProficient in telephone communication, with the ability to clearly and effectively articulate the clinic''s programs and servicesEnsuring the clinic environment is safe, secure, and well-maintainedCoordinating meetings and facilitating effective communication between clinic staff, clients, and external stakeholdersWork collaboratively with clinical and specialist teamUpholding strict confidentiality and privacy standards in line with the Privacy ActSupporting the clinic in compliance with healthcare regulations and participating in quality assurance initiatives.What We OfferCompetitive salary package between $60,000 and $70,000 + superOpportunity to work in a dynamic and innovative healthcare environmentWork with a compassionate, multidisciplinary team dedicated to improving mental health care for children and adolescentsOngoing professional development and career growth opportunitiesAccess to industry-leading tools and resources in the healthcare spaceWho We Are Looking ForWe are seeking an enthusiastic individual with:Proven experience in a customer-facing role, ideally within a healthcare or clinic settingCompassion and empathy when working with children, adolescents, and their familiesStrong organisational skills and the ability to meet deadlines in a fast-paced environmentAdvanced proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with Google systemsExcellent communication skills, both verbal and writtenAbility to work on-site full-time due to the hands-on nature of the role.A strong sales and intake background will be looked upon favourably.Requirements:National Police ClearanceWorking with Children Check (WWCC)How to ApplyIf you''re ready to join a passionate and forward-thinking healthcare team, please send your resume and a cover letter outlining your qualifications and experience to damian@nexiahealthcare.com . Applications close on 16/6/2025.Employer QuestionsAs part of your application, please answer the following:Which of the following statements best describes your right to work in Australia?How many years'' experience do you have as a Customer Service Representative?Do you have a current Working With Children (WWC) Check?Do you have customer service experience?Do you have experience in administration?Which of the following Microsoft Office products are you experienced with?Do you have data entry experience?We look forward to welcoming a new member to our Nexia Healthcare team!How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a Customer Relations Officer? Do you have customer service experience? Do you have experience in administration? Do you have data entry experience? Do you have experience in a role which requires relationship management experience? Do you have a current Working With Children (WWC) Check? Which of the following Microsoft Office products are you experienced with?6d agoResearching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr