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Join to apply for the Account Manager role at Hatch1 week ago Be among the first 25 applicantsJoin to apply for the Account Manager role at HatchGet AI-powered advice on this job and more exclusive features.This is a Account Manager role with Insightech based in Sydney, NSW, AUInsightech --Role Seniority - mid levelMore About The Account Manager Role At InsightechAs an Account Manager, you will manage a portfolio of large enterprise clients, leading contract renewals and expansion opportunities. You will collaborate closely with our technical support, product, and sales teams to ensure customer success and drive net dollar retention goals. This is an exciting opportunity to work in a collaborative, growth-oriented culture where your contributions directly impact our customers success and Insightechs expansion.ResponsibilitiesManage and grow a portfolio of enterprise accounts in the eCommerce and Financial Services sectors, building strong relationships with key stakeholders and understanding their business objectivesAct as the primary point of contact post-sale, owning the ongoing relationship and ensuring clients successfully implement and leverage the Insightech platformLead all contract renewal, upsell, and cross-sell efforts by preparing proposals, conducting negotiations, and securing on-time renewals and expansions to drive revenue growthCollaborate closely with technical support, product management, and sales teams to address client needs, resolve issues, and identify additional opportunities that maximise customer valueDevelop and execute strategic account plans for each customer, including regular business reviews and revenue forecasts, to align Insightechs solutions with driving customer goals and outcomesProactively monitor and grow customer accounts, identifying risks or growth opportunities and implementing actions to meet or exceed Net Dollar Retention (NDR) targetsRequirementsBachelors degree in Business, Marketing, Information Technology, or a related field (or equivalent experience)3+ years of experience in account management or sales in a B2B SaaS or enterprise software companyProven track record of managing and growing enterprise accounts, including consistently achieving renewal and upsell targetsExperience with enterprise clients in the eCommerce, banking, or financial services industries is highly desirableStrong client relationship and communication skills, with the ability to build trust and influence stakeholders at all levels, including C-level executivesExcellent strategic thinking, negotiation, and problem-solving skills, with a proactive, results-driven mindsetComfortable collaborating in a cross-functional team environment (working with technical support, product, and sales teams)Highly organised and detail-oriented, with the ability to manage multiple priorities and meet deadlinesProficiency in CRM systems (e.g. Salesforce) and common business tools (e.g. Microsoft Office or Google Workspace)Eligible to work in Australia and willing to work in our Sydney office on a hybrid scheduleExperience with digital platforms, conversion rate optimisation (CRO), or other data-driven marketing technology solutions is preferred, along with experience in either the eCommerce or financial service industriesBackground in a high-growth startup or scale-up environment, particularly in technology or analytics companies, is preferredInsightech offers a supportive, collaborative work environment, competitive compensation, and opportunities for professional growth. If you are a proactive, client-focused account manager who thrives on building partnerships and driving mutual success, we encourage you to apply.Before we jump into the responsibilities of the role. No matter what you come in knowing, youll be learning new things all the time and the Insightech team will be there to support your growth.???? Please consider applying even if you don''t meet 100% of whats outlined ????Key Responsibilities Managing and growing enterprise accounts Acting as the primary point of contact Leading contract renewals and upsellsKey Strengths Account management experience Strong communication skills Proficiency in CRM systems Experience in eCommerce or financial services Strategic thinking and negotiation skills Background in high-growth environmentsWhy Insightech is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career thats right for them. So when you apply you have the chance to show more than just your resume.A Final Note: This is a role with Insightech not with Hatch.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesInternet Marketplace PlatformsReferrals increase your chances of interviewing at Hatch by 2xSign in to set job alerts for Account Manager roles.Account Manager - Small and Medium Business, AUNZSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 3 days agoSenior Account Manager, Mid-Market SalesSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 3 days agoMillers Point, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoKey Account Manager - $100k - $120k + Super + Car + BonusesBlacktown, New South Wales, Australia A$100,000.00-A$120,000.00 3 days agoSydney, New South Wales, Australia 11 hours agoSydney, New South Wales, Australia 2 weeks agoSilverwater, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 weeks agoMacquarie Park, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 days agoNorth Sydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 month agoAccount Manager-SXSW Sydney (Max term contract)Sydney, New South Wales, Australia 2 weeks agoPymble, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 1 month agoWere unlocking community knowledge in a new way. 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