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1 month ago Be among the first 25 applicantsDirect message the job poster from Kokoda Property GroupExperienced and commercially focussed HR professionalJoin Kokoda Property as our first General Manager Customer Service, and play a defining role in shaping a world-class, relationship-led customer experience across our luxury residential developments. This is a rare opportunity to lead from the front, craft strategy from the ground up, and bring our brand promise to life at every customer touchpoint.This is YouYoure a charismatic, confident and values-led leader with a passion for people and delivering exceptional service.You thrive in high-touch, customer-facing environments and instinctively treat every customer like a VIP because to you, they are.Youre as comfortable designing customer experience strategy as you are rolling up your sleeves to resolve an issue or coach our team.You understand what luxury means the feeling, the detail, the trust and have a track record of delivering it consistently.Youre collaborative, proactive and energised by working across the business to drive advocacy, retention and referrals.You bring systems thinking, emotional intelligence and commercial awareness to every decision you make.This is KokodaAt Kokoda Property, we offer inspiring workplaces, rewarding careers and the opportunity to truly make a difference. We don''t do the "norm"; we were built on going against the odds and saying yes, when others say no.We pride ourselves on delivering superior quality and exceptional customer service, making Kokoda a leader within the industry. We seek out exceptional people who come to work every day to make a difference, whether large or small, in the lives of those who work here and to the people who live in the places we build, and they call home. The company currently has projects under management of $2.5 Billion across 2 states and has received 25 industry awards for market leading property developments.For Kokoda, it''s just as important that you fit within our culture, our values and our ambitions, as it is that you bring the skills and experience to truly make a difference in the work you do. To be successful you need to be enthusiastic about going the extra mile, testing yourself and seeing what is possible.About the OpportunityAs General Manager Customer Service, you will:Design and implement Kokodas end-to-end customer service strategyDefine service standards, tone of voice and escalation protocols aligned to our luxury brandPersonally lead key customer interactions to build trust, loyalty and advocacyCultivate a proactive, relationship-first service culture across all customer touchpointsLeverage insights, data and feedback to drive continuous improvement and issue resolutionChampion CRM and digital tools that enhance responsiveness and personalisationBuild, mentor and lead a high-performing culture that embodies Kokodas valuesPartner closely with Sales, Marketing, Development and the Brand Experience ManagerAbout YouTo thrive in this role, youll bring with you:10+ years leadership experience in customer service, client experience or hospitalityDeep understanding of luxury service, loyalty and customer journey designA hands-on, people-focused approach and a drive to exceed expectationsProven success in improving satisfaction, retention and client relationshipsStrong CRM systems knowledge and the ability to derive actionable insightsExcellent communication and presentation skillsHigh attention to detail, accountability and personal presentationA genuine passion for delivering on a premium brand promiseOn OfferWe are offering the opportunity to shape and lead a flagship function within a bold, entrepreneurial business. Youll be part of a values-led leadership team, working from our architect-designed Cremorne office that inspires innovation and collaboration.If this sounds like the opportunity youve been waiting for, tell us in your cover letter why youre the person to help Kokoda redefine customer service in the property industry.To learn more about who we are, watch The Path Less Travelled video and visit our website:Seniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesAirlines and Aviation and HospitalityReferrals increase your chances of interviewing at Kokoda Property Group by 2xGet notified about new General Manager Customer Service jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 1 week agoGeneral Manager Corporate Services - Yarra City CouncilMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 2 weeks agoSouthbank, Victoria, Australia 1 week agoTeam Leader Contracts & Procurement SupportWerribee, Victoria, Australia 2 weeks agoMelbourne, Victoria, AustraliaA$65,000.00-A$85,000.003 weeks agoAlbert Park, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 2 days agoCraigieburn, Victoria, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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