Job Title

Join to apply for the Medical Receptionist - Patient Liaison role at Prenuvo2 days ago Be among the first 25 applicantsJoin to apply for the Medical Receptionist - Patient Liaison role at PrenuvoGet AI-powered advice on this job and more exclusive features.About UsAt Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against "we caught it too late again."About UsAt Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against "we caught it too late again."We are looking for a Medical Receptionist - Patient Liaison to join our incredible team at our flagship clinic in Melbourne. As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.Our clinics will be open from Monday - Friday to start and eventually open up to seven (7) days a week, and may require a flexible schedule, including weekdays, weeknights, and weekends. As this is an on-site position, candidates must also be available to cover shifts within a 45-minute notice, when needed.Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people''s lives!What You''ll DoFront Desk ResponsibilitiesPatient Check-In, Registration, and Check OutWelcome patients and visitors, ensuring a warm and professional first impression.Verify patient identity, and required documentation.Assist patients with completing registration and intake forms as needed.Manage scheduling, cancellations, and rescheduling of appointments.Educate patients on post-scan expectations.Communication and CoordinationServe as a liaison between patients, providers, technologists, and clinical staff.Ensure the front desk area is organized, stocked, and operates efficiently.Customer Service ExcellenceAddress patient concerns or complaints with empathy and professionalism.Encourage patient feedback and foster a positive clinical experience.MRI Tech Aide ResponsibilitiesPatient Preparation for MRI ScansEscort patients to changing rooms and explain pre-scan protocols.Assist patients with positioning for comfort and safety during scans.Screen for contraindications and verify compliance with safety protocols.Support MRI TechnologistsPrepare the MRI suite with necessary supplies and clean equipment after use.Communicate any patient-specific concerns or needs to the technologist.Assist in maintaining an efficient workflow to minimize patient wait times.Equipment and Environment MaintenanceReport any technical issues or maintenance needs to appropriate personnel.Keep patient areas tidy and well-stocked with necessary materials.What You''ll BringExperience: At least 1+ year in customer service, preferably in a healthcare or related field.Initiative: A self-starter who takes ownership of their training and development.Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.Flexibility: Availability to work varied hours, including weekdays and weekends as needed.Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.Nice-to-Have:Previous experience in healthcare, hospitality, or MedSpa.Proven experience as a Receptionist, Front Office Representative, or similar role.Key CompetenciesExceptional interpersonal and communication skills.Attention to detail and a commitment to high standards of excellence.Strong organizational skills and the ability to adapt to change.Problem-solving and decision-making abilities.Passion for patient care and creating memorable experiences.Emotional intelligence to manage emotions effectively and foster teamwork.ConsiderationsThe Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. Depending on the shift, which may vary based on business needs and clinic operating hours, employees will receive a paid 15-minute sitting break if standing for more than 4 consecutive hours, and a second paid 15-minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to, and provided in compliance with, state-mandated meal and rest break requirements applicable to the state in which the employee works. These 15-minute sitting breaks are in addition to and do not interfere with the state-mandated meal and rest breaksOur ValuesFirst: we are PioneersTransforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.Second: we are Platform-BuildersWe''re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what''s ahead in a mindset of ownership and duty to our mission.Above all: we are PatientsWe could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients'' lives, and we won''t stop till everyone can benefit from our work.What We OfferAn avenue to make a positive impact on people''s lives and their healthWe believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team memberGrowth opportunities are at the heart of our people journey, we''re doing big things with bright minds - there is no single path to success, it can be shaped along the wayBuilding strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socializeRecognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use itRetirement made easy! We offer superannuation to our Australian employees to help you save for the future, with company contributions to support your financial goals. Plan for tomorrow while you grow with us today!We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your familyThe hourly wage for this role ranges from $27- $40 (negotiable), depending upon experienceWe are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.Please be advised that official communication from our recruitment team will only come from our authorized domain (prenuvo.com). If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionHealth Care ProviderIndustriesHospitals and Health Care, Non-profit Organizations, and Government AdministrationReferrals increase your chances of interviewing at Prenuvo by 2xSign in to set job alerts for Medical Receptionist roles.Essendon Fields, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 hours agoDandenong, Victoria, Australia 2 weeks agoPoint Cook, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 weeks agoWheelers Hill, Victoria, Australia 3 days agoMedical Receptionist / Technician - FULL-TIME - Mooroolbark, MelbourneWheelers Hill, Victoria, Australia 2 weeks agoMoonee Ponds, Victoria, Australia 5 days agoMedical Receptionist / Technician - FULL-TIME - Mooroolbark, MelbourneMooroolbark, Victoria, Australia 2 weeks agoMedical Receptionist / Technician - FULL-TIME - Mooroolbark, MelbourneDandenong, Victoria, Australia 2 weeks agoMedical Receptionist / Technician - FULL-TIME - Mooroolbark, MelbournePort Melbourne, Victoria, Australia 2 weeks agoPersonal Care Assistants Elizabeth Gardens - BurwoodMelbourne, Victoria, Australia 2 weeks agoTemplestowe Lower, Victoria, Australia 5 days agoSouth Yarra, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 2 weeks agoMalvern, Victoria, Australia 10 hours agoWilliamstown, Victoria, Australia 1 week agoPersonal Assistant - Nursing Services DirectorsMelbourne, Victoria, Australia 5 days agoHawthorn, Victoria, Australia 5 hours agoSpotswood, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 10 hours agoBroadmeadows, Victoria, Australia 4 days agoAdministration Officer - Specialist Clinics - CaulfieldCaulfield South, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoParkville, Victoria, Australia 1 week agoMedical Receptionist Psychology PracticeCollingwood, Victoria, Australia 3 weeks agoFootscray, Victoria, Australia 5 hours agoSpotswood, Victoria, Australia 5 hours agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr