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Join to apply for the Customer Service Representative I role at AmTrust Financial Services, Inc.1 week ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative I role at AmTrust Financial Services, Inc.Get AI-powered advice on this job and more exclusive features.OverviewMake your passion your career.Are you intrigued by exploring the ways that insurance can help business flourish? As a Customer Service Representative, you are the human connection to AmTrust Financial: energic, thoughtful, and professional. You will answer questions about our products and services, enhancing business owners abilities to manage their insurance needs as theyve come to expect from AmTrust Financial. Is this where you want to begin your career with AmTrust Financial, or where you want to end up? Either way, were committed to helping employees explore their potential.ResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerAnswer incoming customer phone calls and take appropriate action for each callIdentify customers needs, clarify information, research every issue, and provide solutions and/or alternativesUse company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial inputBuild sustainable relationships and engage customersRecord comprehensive details of each conversation in our contact center databaseMeet personal/team qualitative and quantitative targetsMaintain customer satisfaction ratings based on explicit criteria set forth by the companyAttend mandatory training sessions to stay updated on product or company policy changesKeeps current with market trends and demands.Performs other functionally related duties as assigned.May be required to work overtime as assigned.QualificationsQualifications2 years of experience in a customer support role.Excellent verbal and written communication, computer skills, and time management skills.Able to effectively tailor communication and style to differing audiences.Resourcefulness and flexibility.Able to self-manage and work independently in a dynamic, constantly changing environment.Additional RequirementsRequire an internet speed test before offer. Must meet 30mb download and 2mb upload.What We OfferAmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesInsuranceReferrals increase your chances of interviewing at AmTrust Financial Services, Inc. by 2xGet notified about new Customer Service Representative jobs in Greater Cleveland.Wadsworth, OH $43,680.00-$49,920.00 3 days agoCleveland, OH $39,000.00-$45,000.00 2 weeks agoBedford Heights, OH $15.00-$17.00 9 months agoCleveland, OH $52,000.00-$63,000.00 1 day agoCustomer Service Representative - State Farm Agent Team MemberCleveland, OH $45,000.00-$55,000.00 3 days agoCustomer Service Representative - State Farm Agent Team MemberRemote Customer Service Representative Product TestingCustomer Relations Representative - State Farm Agent Team MemberWilloughby, OH $28,000.00-$50,000.00 3 months agoVisitor Support & Security RepresentativeCustomer Service Representative - Cleveland, OHCleveland, OH $55,000.00-$65,000.00 2 weeks agoStrongsville, OH $75,000.00-$120,000.00 2 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr