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Remuneration: $26.64 p/hr + 11.5% super + NFP Salary Packaging (save tax and increase your take home pay) + commission program for high performers.Make a meaningful difference with LifelineWere looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.As a Retail Supervisor, youll be encouraged to grow, develop and feel empowered, contributing to the meaningful work of Queenslands leading charity retail brand. Everyday our 120 stores across Queensland sell donated goods, giving pre-loved items a second life and bringing in profit to support our Crisis Support Line and suicide prevention services.Lets make a meaningful difference, together.Your part in our Lifeline teamAlong with your passion for your local community and leading a store that provides great customer service you will:Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomesManage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achievedWork with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improvedMaintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiriesIdentify issues and opportunities based on selling and customer feedbackSet objectives and prioritise tasks, ensuring objectives are tied to overall business strategyCoach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performanceWhat makes a difference for usTo be successful for this role you will need to be/have:Be passionate about Lifeline and be able to articulate its purposeDemonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring peopleAbility to deliver a high level of customer service and exceed customer expectationsDemonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock controlCreate a values driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteersCommunicate promotional event information to maximise resultsIdentifyissues and opportunities based on trends and customer feedbackSetting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectivesStrong problem solving and influencing skillsAbility to use a retail business systems, POS and Microsoft OfficeWhat makes a difference for you?Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives.Flexible work arrangements to support work-life balanceSave tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: SalaryPackagingExplained Participation in our team member purchasing programCommission program rewarding high performersA recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programsA positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others.12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government schemeDiversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural eventsCareer development opportunitiesto challenge yourself, grow and make a meaningful differenceLifeline is proudly part of the UnitingCare family, wed love you to be tooLifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives.Our approach is simpleeverybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.Unlock job insightsSalary match Number of applicants Skills matchTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. #J-18808-Ljbffr