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Job Title


Support Coordinator (P0052)


Company : Centacare North Queensland


Location : Townsville, Australia


Created : 2025-06-16


Job Type : Full Time


Job Description

Centacare North Queensland is a not-for-profit organisation that provides counselling, family support, mediation, family dispute resolution, disability services, education and courses, crisis housing and homelessness support, youth services, community engagement, and NDIS services. Centacare services the North Queensland community from offices in Townsville, Ayr, Bowen, Mt Isa, Cloncurry, Longreach, and Normanton.Benefits you will enjoyGreat NFP Salary Sacrifice options available to reduce your taxable salary by $15,900 p.a. with Eziway Salary Packaging5 Weeks Annual Leave + 17.5% leave loadingOn Site CafeSign on payment $200Above Award payment on top of base salaryExtensive support and investment in your Professional DevelopmentThe role is the first point of contact for potential program participants in Support Coordination to scope both the services required and provide a comprehensive and timely service package for individuals to consider. This role will work closely with NDIS clients to ensure they receive a timely and responsive service offering in line with their support plan. This position is a risk assessed role and is subject to the NDIS worker no card no start rule.Key Responsibilities include:Develop strong communication and liaison with all current and potential NDIS clients to ensure services offered and implemented are responsive and in line with requirements.Establish, support, and design plans to address the identified needs of the participant in line with NDIS plans, individual requirements, and NDIA guidelines.Explore, identify, develop, strengthen, and facilitate formal and informal networks with individuals and their families to maximise opportunities for participation, independence, and inclusion in the broader community.Identify new opportunities within Support Coordination.Participate in expos, networking, and forums to raise Centacare''s profile.Contribute to a positive, collaborative team that models best practice.* Centacare North Queensland is a registered NDIS provider and this position is subject to the NDIS worker no card no start rule. An NDIS Worker Screening must be obtained prior to commencing work in this role.The ideal candidate will have:A recognised tertiary degree in either Behavioural or Social Science or equivalent OR five years post-graduate experience in the disability sector.Experience working with families and people with disabilities in a support coordination role.Highly developed analytical, evaluation, and planning skills in the disability sector, including an understanding of NDIS guidelines.Excellent written and verbal communication skills as well as strong analytical skills.Demonstrated commitment to inclusion principles and personalised support practices in the disability sector.Highly developed IT and report writing experience.Drivers Licence.A current Blue Card and NDIS worker screening clearance.ApplyingIf you are interested in applying for this position, please provide a brief cover letter outlining your relevant experience along with your Resume. Only shortlisted applicants will be contacted. If you have not received any contact within 60 days, your application was unsuccessful. We wish you the best in your future applications.Centacare North Queensland is a Child Safe and Equal Opportunities Employer. We encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and culturally and linguistically diverse individuals. Applicants must have appropriate work rights in Australia. #J-18808-Ljbffr