Press space or enter keys to toggle section visibilityName: Retail Customer Service OfficerSite / Location: Ref #: 12370381Entity: Australia PostOpening Date: 13-Jun-2025Suburb: Work Type: Casual Part TimeDescription & RequirementsAustralia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. Were delivering for the environment, for our communities, for our customers and for our people. Were moving forward and we want you to come along for the ride.About the opportunity:As our Retail Customer Service Officer, youll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. Its our retail teams who make sure that every experience they have is a great one. And while they do, theyre supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.This casual role commences on a pay rate of $33.66/hour, increasing to $35.98/hour after approximately 3 months, plus 12% Superannuation.You will need to be available between 8:45 am and 5:06 pm, Monday to Friday. Shifts will be scheduled (covering leave and during peak periods) and unscheduled (covering sick leave).Extensive, supportive paid training (up to 12 weeks) will be provided on commencement, Monday to Friday, 4 hours/day.Training will also be provided on sorting duties, which may involve hours from 6 am and could increase the overall hours available.Potential permanent part-time 20-hour/week opportunity coming soon!You''ll be:Performing customer sales and service transactions with customers.Managing high-value transactions accurately (handling and processing cash, cheques, credit cards, and EFTPOS).Conducting and processing a number of identity services transactions, including Australian Passport Interviews.Promoting our products and services through up-selling and cross-selling, merchandising, and other promotional activities.Assisting customers with mail lodgements and associated costs.Building rewarding relationships with customers by understanding their needs.Assisting with administrative duties such as stocktaking and record maintenance.About you:Youre friendly, enthusiastic, reliable, and enjoy working in a team environment. Youre committed to putting the customer at the center of everything you do to make a positive community impact. You will also need to:Have experience in customer service and/or cash handling.Be fit to lift up to 16 kg of mail regularly and stand for your shift.How we''ll deliver for you:We invest in your long-term growth by aligning with our values of trust, inclusivity, empowerment, and safety.Be part of a culture where everyone feels they belong, is valued, and can bring their authentic self to work every day.We support your personal wellbeing, recognize, and reward your contributions with Post Perks and more.Were delivering together:At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live, and gather as employees.We strive to reflect the diverse communities we serve and are proud to be an inclusive workplace for people of all backgrounds. We encourage applications from people of all ages, genders, and backgrounds, including Aboriginal and Torres Strait Islander peoples, People with Disabilities, LGBTQIA+, and Refugees. We are one of Australia''s largest organizations to achieve Disability Confident Recruiter status and are committed to an inclusive, barrier-free recruitment process and workplace. For accessibility questions, contact our Diversity & Inclusion team at inclusivecareers@auspost.com.au.See what a day in the life on the Retail Team at Australia Post looks like: #J-18808-Ljbffr
Job Title
Retail Customer Service Officer