Job Title

We have an exciting opportunity available for Customer Service Consultants to join our team in Kewdale on a permanent full-time basis. We will provide full training, so if you are looking to start your career in sales and customer service, then look no further!We require the successful candidate to be based in Perth, Western Australia, as this role will be based out of our office in Kewdale.In this role, you will be an important member of the Customer Service team, reporting directly to the Customer Service Manager. You will provide phone and email customer service, sales, and support.The core responsibilities include:Receiving inbound calls and email inquiries from commercial and residential customersProactively making outbound calls to existing customers to promote our products and servicesResolving customer queries quickly and accuratelyScheduling services for residential customersConverting inquiries into sales opportunitiesLiaising with colleaguesMeeting KPI targetsMaintaining customer records and ensuring complianceThe ideal candidate must possess:Experience in customer service or call centre environments (preferred)Must be based in Kewdale, as this is an office-based roleExperience in phone sales and converting inquiries into salesExcellent verbal and electronic communication skillsAbility to work calmly under pressure and multitaskProven problem-solving skillsAbility to support colleagues in a team environmentProfessional, reliable, and punctualAvailability to work from the office Monday to FridayPerks and benefits:Strong work-life balance cultureEmployee Assistance Program (EAP)Discounted pest servicesEmployee referral programCash incentive programs and bonusesAbout the company:At Rentokil Initial, we are proud to be the global leader in pest, hygiene, and indoor plant care. Our people are our strength. We are a friendly, supportive team driven by a passion to protect people, improve lives, and care for our planet.We serve various sectors, including washrooms, aged care, office plantscaping, and education, making a positive impact on our customers and communities.In Australia, our brands include Rentokil Pest Control, Initial Hygiene, and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs over 56,000 people across more than 80 countries, supporting over 5 million customers worldwide.Employee testimonials:"There are so many things I love about my job. I enjoy being on the road in my own van and building relationships with customers."Angela Smith - Technician"My managers have been very encouraging, recognizing potential I didnt see in myself. The teamwork at Rentokil Initial is fantastic."Amanda Haans - Local Service & Sales Manager"Being part of Rentokil Initial feels like being in a family."Thanh Nguyen - Technician"Joining Rentokil provided me with qualifications and growth opportunities I was seeking."Jim Evans - Senior Technician #J-18808-Ljbffr