Job Title

This opening is for an Administration Assistant / Customer Service Officer to join our team in Toowoomba.This is a full-time permanent role, Monday to Friday (8am / 8:30am start).Provide general administration, data entry, and office support to the wider team as required.Respond to customer queries and escalations via inbound and outbound contact, providing timely, accurate, and thorough information.Utilise multiple freight systems to track deliveries and resolve customer queriesstrong data entry skills are highly desirable.Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.Educate customers on using our self-service platforms effectively.Read customer situations accurately and anticipate their needs.Scan and file office work and documentation, handling sensitive information responsibly and compliantly.What youll bringHigh attention to detailStrong data entry skillsEmpathy and a passion for customer serviceAbility to prioritise tasks efficientlyA strong focus on safetyPrevious experience in a similar role (preferred but not mandatory)#LI-DNP#LI-DNIAbout Team Global ExpressTeam Global Express (TGE) is an Australian-owned transport and logistics business delivering across Australia and New Zealand. We are transforming our operations and striving to lead change in the logistics industry by 2030, aiming to be an Environmental, Social, and Governance leader. Learn more at TGEWe care about our customers, our people, and our planet. We innovate continuously and are driven by passion and purpose.What we offerCompetitive salary above industry standardsUpskilling, training, mentoring, and career development opportunitiesEmployee perks and discountsFlexible work arrangements, including work from homeInclusive parental leave policy supporting all parents and carersPeer recognition awards for going above and beyondAn inclusive workplace for everyoneWe celebrate diversity and are committed to an inclusive workplace. We welcome applicants of all ages, backgrounds, genders, sexual orientations, abilities, neurodiverse individuals, and Indigenous peoples. We acknowledge the First Peoples of Australia and the Mori as Treaty partners in Aotearoa New Zealand.Our recruitment processApply online; you may be invited to complete assessments and attend interviews, followed by pre-employment checks including criminal history, medical assessments, and drug testing.Additional notesPlease share your pronouns and any reasonable adjustments needed during recruitment. Keep an eye on your spam/junk folders for updates. TGE was listed as a LinkedIn Top Company in 2023 and 2024 in Australia.About UsConnecting people and communities | Driving eCommerce | Moving Australia & New ZealandWith an extensive network, TGE provides innovative transport and logistics solutions to connect communities and businesses across Australia and New Zealand. Backed by Allegro Funds, we focus on future growth and customer-centric solutions. #J-18808-Ljbffr